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Form of work
SalaryOur client is currently looking for a Part Time Library & Museum Assistant – Customer Engagement to assist with the planning, support and delivery of an efficient and effective library and museum service to the community. The role is based at Ruth Faulkner Library, next door to the Belmont Civic Centre. This is a part-time temporary assignment to cover customer service shifts (14.5 hours per fortnight).
Key Duties
- As directed by the Specialist – Library and Museum Hub – Customer Engagement, assist with the planning, development and delivery of frontline customer services to ensure they remain effective and meet the needs of users.
- Ensure a high standard of frontline customer service is delivered ensuring presentation of library materials, retail stock, shelf order and the Library and Museum’s general appearance is consistently maintained to a high standard as required.
- Attend promptly to public enquiries relating to services and facilities offered in the Belmont Hub and assist in resolving matters raised or refer to the appropriate Library and Museum Officer, Specialist or City Officer as applicable.
- Carry out circulation duties, including user registrations, loans, returns and shelving of library and museum materials and undertake research for users of the library and museum service as required
- Check on the condition of all stock on an ongoing basis and report on identified issues as necessary.
- Accurately process payments received including fines, fees and sales ensuring all payments are recorded accurately in the relevant financial system and against the user memberships if applicable.
- Undertake basic technology troubleshooting to assist Library and Museum users, referring more complex issues to the appropriate Officer or Specialist if required.
- Assist the Specialists with basic research and administrative tasks as required.
- Undertake other duties, within the scope and level of this position, as directed.
- Excellent interpersonal, conflict resolution and negotiation skills with the ability to communicate with a wide range of people and groups, to ensure delivery of a high level of customer service.
- Previous relevant experience working within a Library or similar customer service environment.
- Sound research and written communication skills.
- Proven organisational and administrative skills preferably within a Library or Museum environment.
- Good data entry and numeracy skills, with the ability to apply attention to detail and complete tasks with a high level of accuracy.
- Ability to exercise initiative and good judgement when required.
- Ability to work effectively both as a member of a team and autonomously, under minimal supervision, as required.
- A good understanding of Occupational Safety and Health requirements, as they relate to this position.
- Ability to utilise personal computer applications, in particular the Microsoft Office suite of products (i.e. Word, Excel, Outlook), including the ability to use a computerised Library Management System and Point of Sale (POS) systems.
- Possession of, or the ability to acquire, a current motor vehicle driver’s licence.
- Possession of, or the ability to acquire, a satisfactory National Police Clearance Certificate (dated within the last twelve months).
At Maxima we are committed to supporting positively diverse and including workforces which value all backgrounds and experiences. We encourage applications from First Nations Peoples, people from a culturally or linguistically diverse background, people of all gender identities and people living with a disability.
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