Library & Museum Assistant – Customer Engagement

LIBRARY & MUSEUM ASSISTANT – CUSTOMER ENGAGEMENTAs one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.We are currently looking for Library & Museum Assistant – Customer Engagement on a part-time basis working, minimum fourteen and a half (14.5) hours per fortnight. The candidate rate is $40.00per hour (includes the casual loading). The tenure will commence ASAP to Friday, 28 June 2024.Role Purpose:

• To assist with the planning, support and delivery of an efficient and effective library and museum service to the community.

Key accountabilities:

• As directed by the Specialist – Library and Museum Hub – Customer Engagement, assist with the planning, development and delivery of frontline customer services to ensure they remain effective and meet the needs of users.
• Ensure a high standard of frontline customer service is delivered ensuring presentation of library materials, retail stock, shelf order and the Library and Museum’s general appearance is consistently maintained to a high standard as required.
• Attend promptly to public enquiries relating to services and facilities offered in the Belmont Hub and assist in resolving matters raised or refer to the appropriate Library and Museum Officer, Specialist or City Officer as applicable.
• Carry out circulation duties, including user registrations, loans, returns and shelving of library and museum materials and undertake research for users of the library and museum service as required.
• Check on the condition of all stock on an ongoing basis and report on identified issues as necessary.
• Accurately process payments received including fines, fees and sales ensuring all payments are recorded accurately in the relevant financial system and against the user memberships if applicable.
• Undertake basic technology troubleshooting to assist Library and Museum users, referring more complex issues to the appropriate Officer or Specialist if required.

Requirements of the Job:

• Excellent interpersonal, conflict resolution and negotiation skills with the ability to communicate with a wide range of people and groups, to ensure delivery of a high level of customer service.
• Previous relevant experience working within a Library or similar customer service environment.
• Possession of, or progress towards, a qualification in Library or Museum Studies or recognized equivalent (desirable).
• Ability to work effectively both as a member of a team and autonomously, under minimal supervision, as required.
• A good understanding of Occupational Safety and Health requirements, as they relate to this position.
• Good data entry and numeracy skills, with the ability to apply attention to detail and complete tasks with a high level of accuracy.
• Proven organizational and administrative skills preferably within a Library or Museum environment.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion