Library And Museum Assistant – Customer Engagement

Library and Museum Assistant – Customer Engagement

Temporary until 31 December 2024

Part Time, approximately 45.5 hours per fortnight

$61,948 – $75,060 pa pro rata

About us:

The City of Belmont is a Tier 1 council that proudly offers its residents and visitors facilities, services, events, spaces and plans for the future, that enables the community to live, work and play in ways that are healthy, efficient, safe and sustainable. The City of Belmont boasts spectacular views of the Swan River, close proximity to the Perth Central Business District, has state of the art facilities at the Belmont Library and Museum Hub, plentiful multipurpose parks and included within its boundaries Perth Airport’s Domestic and International terminals.

The City of Belmont offers employees free onsite parking, there is easy access to public transport, great end of trip facilities and has fantastic shopping options at Belmont Forum shopping centre, Costco and DFO. 

About the role:

The City of Belmont is seeking a suitably experienced, enthusiastic and community focused individual who thrives on delivering exceptional frontline customer service to working various shifts over a 4-week roster. 

Key responsibilities of this position include:

• Delivering a high standard of frontline customer service while also ensuring presentation of library materials, retail stock, shelf order and the Library and Museum as a whole is consistently maintained.
• Carrying out circulation duties, including user registrations, supporting self-service loans and shelving of returned Library and Museum materials.
• Accurately processing payments received including fees and sales.
• Undertaking basic technology troubleshooting to assist Library and Museum customers. 

About you:

The ideal candidate for this position will have well developed Customer Engagement skills, an interest in technology and relevant experience working within a library, museum or similar customer focused environment.

If you believe you are a tech savvy, passionate people person, who thrives on delivering exceptional customer service to all members of a community and you meet the requirements of the attached Job Description, we would like to hear from you.

How to apply:

By clicking the ‘apply’ button, you will be directed to the City of Belmont’ employment page, where you can access the position description.  Please enter your details, upload your current resume and cover letter. Please complete the questionnaire as well as addressing the listed Essential Position Requirements, then submit your application. 

Applications close Monday, 12 February 2024.

Please note: Applications are considered as they are received, and interviews will be arranged accordingly.  The City reserves the right to close adverts early, therefore an early application is encouraged.

The City of Belmont is an equal opportunity employer dedicated to diversity in the workplace. We provide merit-based employment opportunities to people without regard to race, gender, ethnicity, disability, age, religion or sexual orientation.  We encourage applications from an Aboriginal and Torres Strait Islander heritage, people with disabilities, and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Belmont. If you require an additional support or adjustments regarding interview arrangements, please advise in advance.

For more information on eligibility requirements and to apply for this position please visit www.belmont.wa.gov.au. Further assistance with your application is available by phoning 08 9477 7***.