Library Officer

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally, and economically sustainable.

We prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting national police checks, working with children checks, and thorough reference checks.

About the role

The Library Officer is responsible for delivering exceptional customer service experiences and actively providing service delivery by working as a team member and assisting Branch Team Leaders at various locations in Parramatta Libraries.

This position is at Constitution Hill in a Permanent Full Time (35hr week capacity) including weekend and evening shifts.

You may be asked to work at any location in Parramatta Libraries.

Daily you will:

• Provide a proactive roving or floor walking approach to providing customer service and taking personal responsibility to ensure that all customers receive a positive customer experience by providing consistent service based on a high level of knowledge of the Library's services, collections and programs,
• Acting as OIC as required
• Proactively deliver core customer service competencies for Council as part of the Customer Experience Team, to provide memorable and exceptional experiences for customers
• Be responsible for providing day-to-day services to enhance community access to and enjoyment of the Library.
• Co-ordination of small projects
• Support the Branch Librarian/Team Leader by contribution to the smooth running of day-to-day operational requirements including but not limited to rostering, asset management, collections and programming
• Support and train staff in the effective operation of Library operations including digital resources and software to promote awareness and efficiency.
• Deliver high quality, customer focused services and programs to customers in a self-serve environment within the framework of the Library's customer service model to maximise the customer's experience.
• Provide specialised general and in-depth and reference, research, and referral services to assist customers in locating and obtaining information.

About You

You'll have experience supervising teams and enjoy engaging proactively with customers. In addition to a positive and solutions-focussed approach, you'll bring a track record of delivering a range of customer experiences, and willingness to give innovative ideas a go.

The successful applicant will bring:

• Completion of Australian Library and Information Association (ALIA) accredited course or eligible membership of ALIA and relevant experience
• Exceptional customer service, teamwork, and problem-solving skills
• Current technology & marketing skills
• Excellent communication skills in presentation, oral and written
• Comprehensive understanding and development of the diverse community needs

What's on offer

We are offering an attractive remuneration from $73,354 to $80,782 plus 11% superannuation.

In addition City of Parramatta also offer excellent employee benefits which include:

• 14 weeks paid parental leave
• Access to Long Service Leave after 5 years
• Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
• Learning and development opportunities
• Health and Wellbeing programs (Fitness Passport, flu shots, etc.)

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description.

Alternatively contact Anjella Parkhomenko email ************@cityofparramatta.nsw.gov.au

How to apply

Candidates must apply online and applications through other mediums will not be accepted at this time.

Along with a resume, please attach a cover letter outlining a time you have delivered an excellent customer experience in a library environment.

Applications close 9pm, 15th April 2024.

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

A Working with Children Check must be uploaded as part of your application. If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to ***********@cityofparramatta.nsw.gov.au to confirm that your WWCC is in progress.

This position requires the preferred candidate to undergo a Criminal History Records check.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

The successful candidate is required to be vaccinated (at least 2 doses of a TGA approved COVID-19 vaccine) in accordance with Council's vaccination policy. Candidates may submit a medical contraindication for Council's consideration.

Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.