Licensee General Manager

As an experienced Licensee - General Manager: you will manage all aspects of the hotel from bars to food, functions, gaming & promotions. You’ll shape and lead your team, creating a friendly vibe with Top-notch service, and deliver consistent financial results. You will be the face of the hotel, maintaining relations with local organisations including Liquor Accord, Police, council, business groups, neighbours and customers. 

The successful Licensee GM candidate

• Honest and professional
• Ability to work well with the owners and set and maintain the highest standards
• Willing to lead their team from the front line.
• A Keen eye for detail and a great organisation skills are a must.
• Hotel presentation and customer service must be held in the highest regard.
• Manage & build gaming room revenue, customer service & experiences, plan & manage link gaming strategies
• Manage all operational & financial aspects of the venue, pub-cocktail bar & gaming
• Manage and maintain the venue's compliance with OLGR, Sydney City Council, NSW Health, and police law/guidelines/policies/procedures
• Manage & drive business to the upstairs cocktail bar, through product knowledge, service, customer experiences & promotions.
• Work with managers to ensure, venue maintenance, ordering (budgets), stock takes, and POS system are maintained & accurate on a daily, weekly, monthly basis.
• Roster budgets are controlled on shift
• Ensure all back of house reporting and cash handling is completed and to an exceptional standard, daily & weekly reports, DTS.
• Training staff in house, company values, procedures, customer service, & product knowledge
• Function management, driving all function business, quotes, reservation bookings, Google calendar management, run sheets, etc.
• Weekly management, marketing  meetings & reporting
• Ensure operations, manager's opening/closing checklists are completed daily
• Ensure staff policy is adhered to daily
• Ensure the venue's house policy is adhered to daily.
• Bepoz, Deputy, Lightyear, Excel, Reporting

Personal attributes:

An experienced Licensee GM who can drive this established venue into its next chapter of success. Have a hands on operational approach and possess the following skills/attributes:

• Share the owners' vision of high standards, maintaining & create a welcoming (Local Pub-Bar Vibe), great customer experience, ethical standards, & quality in everything we do
• Great people manager, with effective leadership, communication and organisational skills, and the ability to recruit, inspire, train and motivate staff to a level of excellence
• The ability to think creatively to solve problems
• Strong background in Pub-cocktail bar, gaming, restaurant & food management with retail (bottle shop) experience a plus
• Have a good knowledge and understanding of on-premise and retail POS systems
• Sound financial and business acumen with demonstrated understanding of relevant KPI's (revenue, GP, labour margins, etc.), business systems and stock controls
• A strong leader who leads by example
• Honest and results focused - able to give and receive genuine feedback and take action as needed.
• A passion & knowledge for beer, wine, spirits, cocktails, food, events, live music & customer experiences
• Work independently as required
• Excellent time management skills with the ability to work under pressure, meet deadlines and multi-task
• High level of customer service, a friendly and approachable personality and a team player, an uncompromising belief in creating one-of-a-kind memories and cherished experiences for guests
• A strong work ethic and hands on attitude, always willing to help bar & floor staff where appropriate
• Able to develop, implement, and maintain procedures.
• Innovative - proven experience of genuinely implementing new ideas, passionate & have experience in driving business & continuously implementing improvements within the bar, kitchen, entertainment and gaming rooms throughout the venue
• An affinity with the local community around South Sydney and Inner west to help the wider business understand the demographic and continue strengthening ties with valued locals
• RSA & RCG NSW
• Current police clearance
• Licensee (LT) and Advanced Licensee Training (ALT)

Job Type: Full-time

Required experience:

• Hospitality Management: 3  years