Lifeguard Services Manager

• Permanent Full Time
• Salary up to $168,405 per annum plus superannuation and option of a motor vehicle equalisation allowance ($10,450 pa) OR a lease for private use of a motor vehicle. (Salary package will be assessed based on skills, experience and qualifications)

At Wollongong City Council we have a steadfast commitment to creating an Extraordinary Wollongong. We are in an exciting period of transformation and focused on delivering exceptional services, infrastructure and facilities for our community.

Our strength is the diversity of our people. Together our responsibility is to create an inclusive place where everyone is welcome, valued and belongs. We lead with courage, openness and curiosity. Our conversations and actions celebrate diversity, inclusion and belonging. Learn more about us here.

About the role

As part of the leadership team within our newly formed Sport and Recreation Division, you will take the helm as the Lifeguard Service Manager. Leading operations across 17 Patrolled beaches, 2 heated swimming pools, 6 public swimming pools, and 9 ocean rockpools, you'll spearhead a team of two operations Managers and a team of lifeguards, ensuring a culture of excellence and safety. Your role involves implementing tactical and operational outcomes from Council's strategic plans, overseeing lifeguard operations, fostering stakeholder relationships, implementing safety protocols, and driving continuous improvement to enhance customer experiences.

What You Will Be Doing:

• Develop and deliver effective Lifeguard Services through proactive leadership and innovative strategies.
• Collaborate with stakeholders, including external consultants, to advise and lead the delivery of an Aquatic Services Strategy for the City of Wollongong
• .Lead and manage lifeguard teams, ensuring a safe and supportive environment for beachgoers and pool patrons.
• Work across divisions to achieve strategic outcomes and contribute to creating an extraordinary Wollongong.
• Implement safety protocols and procedures to ensure the well-being of all visitors to our aquatic facilities.
• Stay abreast of industry trends to continuously enhance our Lifeguard Services.

About you:

We're seeking a dedicated individual passionate about delivering exceptional customer experiences in aquatic services, with a strong commitment to water and ocean safety. The ideal candidate will have:

• Relevant qualifications and experience in leadership and management within aquatic facilities or beach services.
• Excellent communication skills and the ability to effectively manage complex budgets and multi-site teams.
• Proactive problem-solving skills and a drive for continuous improvement.
• A commitment to fostering a culture of safety and excellence.

If you're ready to make a splash in the world of Lifeguard Services and play a pivotal role in shaping the aquatic experience in Wollongong, we want to hear from you!

Benefits of working at Council:

• We provide flexible working arrangements such as flex- you just need to ask!
• We are value-led, support and encourage personal and professional growth, recognise and reward performance and embrace change.
• We provide generous leave provisions including 5 weeks annual leave per year of service
• Long Service Leave after 5 years
• We are committed to providing a safe working environment for all, (everyone, every day and everywhere) and make available wellbeing programs to support mental, physical and social wellbeing of our staff to be at their best.
• Access to Fitness Passport

We encourage applications from everyone regardless of gender, age, ethnicity, cultural background, faith, disability or gender identity. People with disability are encouraged to reach out so they can be supported in recruitment processes, to enable them to demonstrate their skills and capabilities to meet the requirements of the job.

Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Criminal History and Working with Children Check. Employment is subject to clearance of all these checks.