AddressLifestyle and Service Delivery Manager
About Us:
Livability Care Australia is an approved NDIS Specialist Disability Accommodation (SDA) and Supported Independent Living (SIL) care provider in South Australia, Queensland and Victoria. At Livability Care Australia, our dedicated team ensures that participants are matched to the right home depending on their likes, desires and goals. Due to continual organisational growth, Livability Care Australia are looking for an experienced Lifestyle and Service Delivery Manager to oversee various accommodation sites.
As a Lifestyle and Service Delivery Manager (formerly Service Manager), you will oversee the various Lifestyle and Service Delivery Leaders (formerly Team Leaders) to ensure that the highest level of quality support is provided to our participants.
The Role:
The Lifestyle and Service Delivery Manager is responsible for the daily management of various accommodation types (including SDA, non-SDA and In Home) across the Adelaide Metropolitan area. You will provide direct leadership, motivation, and enthusiasm to multiple Lifestyle and Service Delivery Leaders who oversee our Disability Support Workers. You will ensure that the Leaders align with the NDIS Code of Conduct, as well as Livability Care Australia Policy and Procedures.
You will be responsible for the engagement and consultation with all client stakeholders including families, carers, and other service providers through regular communication to plan and deliver services to clients which are effective, flexible and responsive to a client’s individual goals and meet the NDIS Practice Standards and Quality Indicators.
Position Responsibilities:
- Provide sound leadership, coaching and direction to direct reports in operational, performance, administrative and disability industry matters, role modelling of Livability Care Australia’s Policies and Procedures
- Ensure all Lifestyle and Service Delivery Leaders have the necessary skills and training to effectively lead a team of Disability Support Workers
- Ensure participants are empowered to meet and (exceed) the highest possible quality of life outcome related targets and goals
- Ensure the highest level of customer service is provided to our participants and their families
- Ensure Rosters of Care are aligned with participant funding.
- Assist with the investigation of Disability Support Worker and/or Lifestyle and Service Delivery Leader grievances with the assistance of Human Resources
- Conduct regular team, one on one, probationary and annual performance review meetings with Lifestyle and Service Delivery Leaders.
- Monitor, track and report Restrictive Practices use in services in a timely manner
- Provide advice and support to staff regarding positive behavior support strategies and practices
- Assist Service Leaders when liaising with External Stakeholders, Allied Health Professionals and Support Coordinators to ensure participants have the highest level of support
- Assess needs, contribute to development and supervise implementation of participant NDIS goals
- Ensure the ongoing monitoring, evaluation and required reporting of client outcomes.
- Assist in the recruitment, orientation and training of new and existing employees
- Monitoring and controlling service expenditure and resource usage within delegated authority and policy
- Ensuring all fees, funding agreements and cash monies are accurately accounted for
- Supporting staff in the management of client finances including negotiations with appropriate stakeholders
- Under direction from the State Manager, contribute to the establishment of new services
- Working collaboratively with other Lifestyle and Service Delivery Managers to monitor trends and identify service gaps, potential efficiencies and Service development initiatives for the benefit of the organization
Our Ideal Candidate:
- Previous professional experience in a Service Manager role or similar (disability preferable)
- Demonstrated experience in leading, managing and developing teams
- Extensive knowledge and experience in supporting people with disability
- Ability to identify operational improvements and drive positive change
- An extremely sound level of understanding of the NDIS, including but not limited to funding and roster or care
- Extensive level of understanding of NDIS Restrictive Practices
- Excellent understanding of WHS processes and standards
- Knowledge of SCHADS Award, including interpretation
- Personal resilience and ability to maintain personal and team performance during uncertainty rapid change
- Ability to perform as an individual, with limited direction as well as contribute to a team
- Excellent communication skills, verbal and written
- The ability to assess situations and make decisions under high pressure
- Ability to form strong, trusting working relationships with Lifestyle and Service Delivery Leaders
- Full time availability and a long-term commitment to Livability Care Australia
Your Benefits:
- Competitive salary commensurate with experience
- Salary packaging options
- You will lead the same employees and participant/s day to day
- Flexible working hours, Monday - Friday
- Fun, supportive, team that are willing to help
Your Essential Skills & Qualifications:
- Bachelor of Disability or similar
- Technologically literate (roster coordination)
- NDIS Worker Screening Check
- National Police Clearance
- Australian Driver's Licence, own reliable car - travel within Adelaide Metropolitan area required for site visits
- Australian Working Rights
Please note: unsuccessful Lifestyle and Service Delivery Manager applications may be considered for Lifestyle and Service Delivery Leader positions also.
To be considered for and appointed to a position at Livability Care Australia, you must have at least two vaccinations against COVID-19 or hold a valid medical exemption certificate. You will be required to provide evidence of your vaccination status during the recruitment process.
Your Application!
For more information on this exciting position or for a copy of the full Position Description, please contact our friendly Human Resources Manager.
