Lifestyle Support - Service Coordinator

Service Coordinator position in a passionate and dedicated team!

Rubix Support are seeking a motivated and enthusiastic person who has a minimum of 2 years experience as a Service Coordinator, or similar role. Experience coordinating Supported Independent Living (SIL) house's is also highly desirable.

WHO WE ARE
With significant experience in the disability sector within government and community organisations, Rubix Support is passionate about supporting people with cognitive impairments to lead the life they want to live and to achieve their goals and aspirations. Rubix Support provide support to people aged between two years to sixty-five years old. We are a registered provider under the NDIS and provide services across four main areas - positive behaviour support, support coordination, sexuality and relationship education and Lifestyle Support. We are focused on evidence based best practice, a commitment to social justice with a human rights lens who are passionate about achieving positive outcomes for the people we support.

WHAT WE DO
Rubix Support’s Vision is to be a leader in the provision of evidence-based, practical, individualised behaviour assessment and support for people with intellectual impairments, psychosocial disability and complex support needs.

WHY WORK WITH US?
    •    Exciting opportunities to be part of our growing team!
    •    We are committed to your personal growth and provide you with on-going support including training opportunities. You are provided with all the necessary tools to complete your rewarding role including an Microsoft Laptop and iPhone which provides you with the ability to work flexibly.
    •    Be part of a team that has significant experience supporting people with cognitive impairments and psychosocial disabilities. We are a team that strives on positive team culture and are always happy to support each other.
    •    Full Time role
Reporting to our Manager – Lifestyle Support, this exciting role provides you with the opportunity to develop strong sustainable partnerships with Participants and their families and enhancing the quality of life for all our Participants.

THE ROLE
    •    Risk Management and oversight of service provision for Lifestyle Support & Supported Independent Living (SIL) participants. Including:
    ◦    Complete Safety checks and relevant Risk Assessments in relation to new Participant onboarding
    ◦    Monitoring, completing and submitting Incident Reports
    ◦    Managing the implementation of Incident Report actions
    •    Onboarding of new Lifestyle Support and Supported Independent Living (SIL) participants.
    •    Creating, updating, and maintaining Participant’s Lifestyle Support Plans, in line with participant support planning requirements
    •    Working collaboratively with the Lifestyle Support rostering team
    •    Developing, monitoring and reviewing Participant Health Support plans
    •    Service Agreement creation, monitoring and management; including all aspects relating to funding relating to service provision
    •    Provide leadership and support to the growing team of casual employees in the Rubix Support Lifestyle program; including involvement in recruitment process’
    •    Inducting and orientating Lifestyle Support employees
    •    Develop, implement and review effective staff supervision and support processes, including the provision and documentation of professional feedback and Workforce Development
    •    Conducting of performance appraisals of the Lifestyle Support workforce
    •    Develop, maintain and implement an understanding of NDIS Practice Standards across all Lifestyle Support work and Supported Independent Living (SIL).
    •    Develop positive and productive relationships with service providers and government agencies.
    •    Work closely with the participants and their families/support networks.
    •    Have the ability to work both autonomously and collaboratively
    •    Participant in First Tier on call for out of hours staff support
    •    Provide end to end process for Participant referrals to service delivery – including the meeting of Participants and their supports
    •    Maintain documented evidence of service provision to participants and progression towards individual goals.
    •    Ensure communication is positive, effective and responsive.
    •    Accurate use of systems to ensure session delivered match billable hours

ABOUT YOU
    •   Calm and adaptable to changing circumstances, utilises personal skills and support to manage difficult situations and able to prioritise work.
    •    Person centered and committed to enrich and improve the lives and self-advocacy of people with cognitive impairment.
    •    Ability to demonstrate relevant experiences and knowledge in the disability sector specific to the role
    •    Ability to demonstrate leadership and capacity to lead teams
    •    Ability to manage all rostering aspects for both Participants and employees
    •    Commitment to social justice and inclusion and valuing difference and diversity.
    •    High standard of personal integrity and commitment to the organisational values
    •    Able to work independently and make calculated decisions based on training and knowledge and being accountable
    •    Value and enjoy teamwork and ability to collaborate with others to achieve common goals.
    •    Demonstrated knowledge, experience and understanding of the support needs of people with disability across home and community settings
    •    Well-developed communication and interpersonal skills including the ability to work and communicate effectively with participants, their families, community agencies and other professionals
    •    Able to adapt to changing needs and prioritize tasks in an efficient manner
    •    Ability to manage autonomously, collaboratively and from a distance.
    •    Proven experience in recruitment, onboarding and rostering staff

SAFETY SCREENING
    •    A clear NDIS Worker Screening Check (to be completed prior to commencement).
    •    A current Employee Working with Children Check (WWCC) card is required and will need to be provided prior to commencement of employment.
    •    Applicants who have lived overseas for 12 months or longer during the past 10 years are required to provide the results of an international police check. Applicants should contact the relevant overseas police force to obtain this and submit as part of their application. Details of overseas police agencies are available on the Department of Immigration website www.immi.gov.au and can be searched for under the phrase, ‘penal clearance certificate.’
    •    Two professional references to be provided

Interviews will occur throughout the recruitment period. Please contact ***********@rubixsupport.com.au if you have any questions. We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

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