Litigation Support Analyst

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.

Provide technical support to e-Discovery Project Management teams globally. Manage solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies.

Description

• Communicate with Project Management teams as well as clients in order to effectively execute tasks throughout the life cycle of a case
• Troubleshoot and resolve any tech-related issues; both internally and externally
• Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs
• Effectively organize and handle multiple projects and jobs to ensure deadlines are met
• Ensure smooth transition of work in any handoffs to other technical support teams
• Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action
• Ensure jobs are completed according to client and industry standards, and that job specifications and deadlines are met
• Perform other tech-based special projects or duties when required
• Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR
• Create custom event handlers and Relativity Scripts to improve workflow

Required Skills

• Knowledge of MS Office applications including proficiency in Excel and working knowledge of MS Access
• Ability to convey technical processes and terminology into easy to understand language
• Strong organizational skills
• Excellent customer service skills
• Strong written and oral communication skills
• Available to work overtime, including evenings and weekends as needed
• Available by phone or email when out of the office as needed
• Ability to work well under pressure and meet tight deadlines
• Positive attitude and ability to develop and implement new ideas to create customized solutions on a client by client basis

Required Experience and Qualifications

• Bachelor’s Degree in related field, such as computer sciences or information management-technology, or equivalent work experience