Address- Silverwater location
- Monday - Friday
- $38 p/h
- Gaming Industry
- Immediate start for the right applicant
Light & Wonder is a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its Creators.
Position Summary
Light & Wonder are currently seeking an IT Desktop Support Analyst/Engineer to join the Scientific Games Information Technology team based in the Silverwater Office.
The position is a 6 month assignment with view to go permanent, in a hybrid working environment. The person in this position provides first and second level support for software applications and hardware. The incumbent efficiently and effectively handles internal help desk inquires and performs documentation as necessary. The role also entails deployment of desktops, laptops and mobile devices through the business.
Duties and Responsibilities:
- Support and troubleshoot IT problems
- Escalate problems to appropriate resource and follow-ups to ensure resolution to customer satisfaction
- Review and update knowledge base articles on a regular basis
- Provide first line technical support for business applications
- Provide support for hardware issues, including vendor and IT procurement management
- Ensure new resources including mobile platforms are deployed in a timely manner
- Provide training and guidance to users on the hardware and software
- Maintain a thorough understanding of the product methodology and functionality of systems
Knowledge, Skills and Abilities:
- Excellent troubleshooting skills
- Ability to make fast and correct decisions in a fast-paced environment
- Communication and documentation skills
- Passion for technology
- Understanding of Microsoft desktop applications including Windows 7/8/10 and Office Suite
- Understanding of MacOS (beneficial)
Experience, Education and Qualification:
- 3 + years experience in a help desk / IT support role
- Qualification with formal IT certifications preferred
Workplace Health & Safety:
- Actively co-operate and comply with the company’s WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace
- Ensure compliance with safe work practices
- Ensure not to put self and others at risk
- Use and maintain equipment properly and ensure that the work area is free of hazards
- Report all incidents, injuries and near misses
- Report any hazard or accident to the supervisor or manager as soon as it becomes apparent
- Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties
