AddressAbout us
Precise Air is known as the fresh thinking alternative in HVAC, Fire, Building Performance Optimization and building management technology.
Wholly owned and backed by Fujitsu General Limited of Japan, we celebrated our 20-year anniversary in 2022 having grown to over 400 employees across 11 branches throughout Australia with annual revenue in excess of $110m. Our teams of engineers and technicians apply the latest technology to provide design, construction, commissioning, whole of life maintenance and repairs to over 400,000 assets across 10,000 sites in various sectors.
We have offices in Sydney, Brisbane, Gold Coast, Victoria, SA, ACT and WA. Our people are our greatest asset, and we pride ourselves in providing a safe and friendly work environment to employees. When you work with us, you will also be part of a culture that is committed to collaborating with our clients to help them meet and exceed their performance goals.
About the role
As a result of our continued growth and dedication to deliver on our customers' expectations around live data reporting requirements, we have created a fantastic opportunity for a Systems Support Analyst to join our National Operations team. This position will play a critical role in supporting the business including:
- Undertake provision of application maintenance and support services.
- Identify, investigate, prioritize, and resolve issues quickly and efficiently.
- Perform deployment of application code and configuration across environments.
- Perform post verification testing following changes in environment.
- update support documentation to keep information current and ensure appropriate processes are followed.
- Systems administration.
- User support
- Systems security.
- Service Desk Triage.
About you
You sit at the intersection of business, technology, field technicians and customers. You seek to use your skills to improve the business. Essential to this role is your energy, drive and motivation.
- You have minimum 2 years of Application or Internal IT Support experience or Application Support experience.
- Experience of ticket administration via service desks - JIRA, ServiceNow, Fresh Desk, sales Force considered (among others)
- Pronto XI support experience preferred but not mandatory.
- Strong analysis and issue resolution skills.
- Well-developed collaboration, communication, and stakeholder engagement skills. Ability to form a connection with a variety of internal and external stakeholders. Passionate about achieving great outcomes for our customers.
If this sounds like you, and the opportunity is aligned with your career aspirations then we look forward to hearing from you.
