Loading Dock Master - Guard Roving

Company description:

Certis Security Australia is one of Australia's leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

Job description:

To provide asset protection and ensure all stakeholders attending Site are within a safe and incident free environment.

The Company Incorporated in 1923, SNP Security (Now Certis Security Australia) prides itself on being an industry leader and one of Australia's most respected and highly regarded security providers. With a blue-chip client base and strong company values, SNP is dedicated to delivering exceptional customer service to its clients and customers. Our company values are fundamental to SNP Security success, they define who we are and set us apart from the competition. These roles are covered by the BRI Security Enterprise Agreement.

Workplace Health & Safety

• Take reasonable care for your own health and safety and the health and safety of other people in the workplace.
• Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager.
• Comply with any reasonable instruction related to health and safety.
• Do not interfere with or misuse anything provided in the interest of health and safety.
• Understand and reinforce the requirements of HSE to keep our people safe.
• Meet company and client (Western Sydney University HSE requirements.

Key Responsibilities

• Initial training and ongoing support will be offered with a plan to develop the skillset of high performing guards.
• Enforcing Physical Access Control policies
• Contractor Management
• Contractor Escorts
• Spot checks of all staff photo ID and access passes
• Observe and Report - Escalation, incident management, and communications
• White level inspections
• Access breaches
• Asset protection
• Customer experience
• Greeting staff and guests
• Assisting staff and guests with inquiries
• Internal and external White level inspections
• Report suspicious incidents
• Incident responder e.g. - medical, fire, lockdown, etc.
• Fault/maintenance reporting
• Do not allow access to restricted areas
• Monitoring and responding to alarms
• Support of site staff
• Detailed reporting of faults or incidents
• Management of CCTV and access control

Qualification

To be considered for this role you must:

• Current 1A, 1C NSW Security Licence
• Current First Aid Certification
• 1-2+ year experience in a similar role
• Experience with delivering excellent customer service
• Excellent communication skills, both written and verbal
• Experience with conflict resolution and emergency services
• Problem-solving ability - conflict resolution & decision-making skills
• Incident report writing
• Experience in assisting with client inquiries and with emergency services
• Initiative - motivated, positive & self-starter attitude
• Confidentiality - ability to keep sensitive information, confidential

Mandatory

• Current State Security License
• Own transport
• Extensive Security knowledge and understanding of Security issues
• Able to pass pre-employment alcohol & drug testing
• Must be able to pass a pre-employment medical / fitness examination.

Skills

• Applied learning - Assimilating and applying new job-related information in a timely manner
• Building customer loyalty - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Contributing to team success - Actively participating as a member of a team to move the team toward the completion of goals.
• Decision making - Identifying and understanding issues; problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
• Energy - Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
• Information monitoring - Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it.
• Manage safety - Being aware of conditions that affect employee safety. Ensuring all facets of safety is appropriately managed
• Work standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Knowledge

• Prior knowledge of large education facility operating procedures & protocols.
• Ability to multi task in a busy environment

Experience

• Preferably prior experience in dealings with major stakeholders
• Prefer minimum 2 years' experience within Security Industry

Benefits & Culture

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

Diversity Statement

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd
• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293

Profile description:

An exciting new opportunity has become available, we are seeking an experienced and licensed Corporate Security Officer/Loading DockGuard Roving. You will be employed at Brookfield World Sqaure in the CBD on a full-time basis, with sites all being walking distance around Martin Place.

We offer:

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees