Address Certis Security Australia is one of Australia’s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.
Position Purpose
To provide asset protection and ensure all stakeholders attending Site are within a safe and incident free environment.
The Company Incorporated in 1923, SNP Security (Now Certis Security Australia) prides itself on being an industry leader and one of Australia’s most respected and highly regarded security providers. With a blue-chip client base and strong company values, SNP is dedicated to delivering exceptional customer service to its clients and customers. Our company values are fundamental to SNP Security success, they define who we are and set us apart from the competition. These roles are covered by the BRI Security Enterprise Agreement. Key Responsibilities
Arming and Disarming an Alarm Systems
Assist in the installation / removal of equipment relevant to channelingstakeholders in and out of the premises
Conduct regular foot patrols of the assets
Investigate and appropriately action all complaints received by stakeholders
Maintain a clean and tidy work environment
Maintain the onsite Key Register
Maintaining and controlling relevant equipment e.g. keys, swipe cards.
Monitor the CCTV system
Monitor, control and maintain Access Control equipment
Oversee & assist customer with observations of site WH&S procedures
Perform inductions to ensure continued WH&S of site
Perform unlock and lock up of access points within the Sites
Professional liaising with State Police, Emergency Services and allstakeholders
Provide Concierge duties
Provide Customer Service to all stakeholders
Reporting incidents and breach of Security immediately
Use the Sites email system Qualification
To be considered for this role you must:
Possess current First Aid
Hold a valid New South Wales Class 1 AC Security License
Be prepared to work AM/PM shift work rosters with varying hours of attendance including weekend work.
Be physically fit, well presented/ groomed with pleasant disposition
Have strong organizational skills and ability to manage multiple tasks
Able to work well and remain calm under pressure
Have effective communication skills both verbal and written communication
Demonstrate a strong customer focus and be able to live our values
Good understanding and experience in WHS and emergency response management procedures;
Strong experience in conflict resolution; and
Good report writing skills.
Be capable of learning new skills quickly
Exceptional Customer service skills
Being flexible and adaptable
Ability to compile precise and professional reports
Mandatory
Current State Security License
Own transport
Extensive Security knowledge and understanding of Security issues
Able to pass pre-employment alcohol & drug testing
Must be able to pass a pre-employment medical / fitness examination. Skills
Applied learning - Assimilating and applying new job-related information in a timely manner
Building customer loyalty - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Contributing to team success - Actively participating as a member of a team to move the team toward the completion of goals.
Decision making - Identifying and understanding issues; problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Energy - Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
Information monitoring - Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it.
Manage safety – Being aware of conditions that affect employee safety. Ensuring all facets of safety is appropriately managed
Work standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed Knowledge
Prior knowledge of large education facility operating procedures & protocols.
Ability to multi task in a busy environment Experience
Preferably prior experience in dealings with major stakeholders
Prefer minimum 2 years’ experience within Security Industry Benefits & Culture
Friendly and inclusive environment
Growth and development are supported and promoted
A discount program where employees, and their family members, can save at over 400 retailers Australia wide
A well-being program that provides advice about mental, physical, and financial well-being
An Employee Assistance Program (EAP) that is available to employees and their families
Cultural diversity is valued and supported
Emphasis on learning and development, where a state-of-the-art LMS is available to all employees Diversity Statement
Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.
Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.
Certis Security Australia Master License
Sydney Night Patrol & Inquiry Co Pty Ltd
NSW 400674602
ACT 17501220
QLD 41315
WA SA48240
NT 345
SA ISL 178143
TAS 3020
Certis Security Australia Pty Ltd
NSW 405149073
ACT 17501742
QLD 3158254
WA SA 72311
SA ISL 235794
VIC Z05 798 61S
VIC Z05 798 40S
NT 1093
TAS 458596293
To provide asset protection and ensure all stakeholders attending Site are within a safe and incident free environment.
Benefits & Culture
Friendly and inclusive environment
Growth and development are supported and promoted
A discount program where employees, and their family members, can save at over 400 retailers Australia wide
A well-being program that provides advice about mental, physical, and financial well-being
An Employee Assistance Program (EAP) that is available to employees and their families
Cultural diversity is valued and supported
Emphasis on learning and development, where a state-of-the-art LMS is available to all employees
