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Form of workAbout us
For over 27 years, Mortgage Choice has been helping Australians to make better financial choices for a better life! Our teams in Parramatta, NSW comprise of a local passionate & dedicated teams. Our purpose is to change the way our clients finance property. No matter where you're at on your property journey, we're here to help on every step - whether that's buying your first home, upgrading to your next home, purchasing investment properties or renovating. In July 2021, Mortgage Choice entered a new era after being acquired by REA Group. This is an exciting time of growth for Mortgage Choice, but something that remains the same is that our qualified mortgage brokers continue to provide first class customer service and advice to help our customers take control of their finances.
Who we're looking for
You are someone who has a great professional presentation and is an excellent communicator. You will display a strong attention to detail and love to work in a fast-paced environment. In addition:
- You will have exceptional written and verbal communication skills in order to convey terms in a clear and concise manner
- Strong research skills in order to shortlist the best home loan options for our clients
- Home Lending / Mortgage or Credit products experience is preferred but not essential
- Proven track record in achieving sales results and business development skills
- Confident to conduct home loan health check reviews for our existing clients
- Confident to conduct calls to existing or new customers
- Certificate IV in Finance and Mortgage Broking as a minimum requirement
- Be thorough, precise and take pride in all aspects of your role
- Able to adapt to and learn changes in technology and our processes
- Whilst there is no weekend work, we ask for flexibility should a customer seek an after-hours call
What we're doing
Working under the Mortgage Choice brand as our Loan Writer / Mortgage Broker, you will help us look after our new and existing customers throughout all phases of their home loan life cycle to find them the right home loan option. Preferably you will possess a strong sales acumen to convert leads and referrals to residential loan applications. During the home loan process, you will provide an exceptional customer experience while you navigate through the journey. While no two days are ever the same, you will be doing the following:
- Provide exceptional customer service in a timely and accurate measure and responding to the needs of customers throughout all stages of the lending cycle
- Reach expected settlement targets while ensuring you have a high customer feedback rating
- Keep up to date with all administration needs eg. written documentation to be consistent with Mortgage Choice standards and industry compliance, and ensuring lender application forms and associated documentary evidence is accurately correlated
- Follow responsible lending obligations and privacy obligations
- Ensure upkeep of continuous development including but not limited to attending Lender accreditation sessions, maintaining industry CPD point score and ensuring accurate up to date knowledge of lenders products, policies and service levels
You'll use your excellent problem-solving skills and product knowledge to answer customer queries and maintain and develop strong relationships with internal and external stakeholders.
