AddressAbout Us
The “Supreme Team” are united by the belief that old age and disability are opportunities for new challenges, achievements and adventures. We’re an NDIS registered service provider and a DVA health care provider supporting those who are disadvantaged with their health and wellness.
Our mission is to support clients in living their best life by helping them return to work, complete everyday tasks and access community services. In providing care and compassion to our veterans, older clients and clients with disabilities, we help make the lives of them and their families healthier and happier.
About the Role
We are seeking a suitably qualified & experienced part time Junior Case Manager to promote growth and development within our service offerings located in the Northern suburbs of Brisbane. The successful candidate will fit the criteria with experience gained in client compliance, growing business & conducting intake and supporting service delivery to participants. This is a multi-functional role leading new client intake for our North side services, managing client feedback, complaints and incidents and ensuring all client compliance is at 100% at all times.
About You
Are you eligible to apply?
Do you have?
- Unrestricted Australian working rights?
- A certificate or diploma in a related field?
- A valid Working with Children Check (Blue Card) & NDIS Worker Screening Card?
- A current driver license and access to a reliable registered and comprehensively insured vehicle & the ability to travel locally
If you have responded “YES” to all of the above, please proceed!
Are you our Ideal candidate?
You have!
- A well-developed ability to function autonomously with minimal supervision If you require a consistent level of micromanagement, this role is not for you!!
- Extensive experience within the NDIS, DVA or health sectors as Intake- / Compliance Officer, Case Manager or experience gained in a similar role, with a strong record of achieving and exceeding KPIs
- Existing, robust connections within the sector, capable of opening doors and creating new opportunities for business growth
- The ability to complete regular reporting maintaining an unwavering focus on ongoing client compliance
- Exceptional communication and interpersonal skills, with the ability to negotiate and influence
- Strong proficiency working within controlled, compliance driven CRM software
Got what it takes? Take a look at what’s on offer!
What you’ll be doing
- Growing services: Utilize your established network to identify, secure and drive the acquisition of new clients utilizing your deep sector knowledge.
- Client and Stakeholder Engagement: Leverage your connections to develop and maintain relationships with key stakeholders, including sector support coordinators, service providers, NDIS participants, and their families.
- Management, Planning & Support: Provide support to our rostering teams on ensuring strengthened service frameworks actively supporting complex and specialist needs.
- Recordkeeping & Compliance: Pioneer a work ethic that focusses on adequate and accurate data integrity for all clients within the caseload.
What we offer
- 24hrs per week permanent part time with the possibility of leading to full time depending on business expansion and growth
- Mental health support through our paid for Employee Assistance Program (EAP)
- Innovative, creative, supportive and engaging team environment
- Competitive remuneration structure and KPI driven quarterly incentive bonus
- Hybrid/WFH arrangements
The Application Process
Applications will be screened based strictly on meeting the eligibility criteria and the successful return of at least 2 reference check reports. Suitability assessment which may include personality screening may form part of the recruitment process.
Important!!
We are an innovative, creative, outcomes-based organisation serious about setting up our people for success achieved through autonomous, systems based working arrangements focused on targets and goals. For this reason we are passionately working towards taking our operations fully remote and as such our services- and auxiliary teams will be entering a working from home / hybrid model very shortly.
If your preference is a traditional office based setting, you may need to reconsider submitting your application.
