Lodgement Officer

Lodgement Officer for a 3 month full time temp assignment in Geelong

Your new company 

Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong. I am partnered with a State Government Agency, in the heart of Geelong to recruit a Lodgement Officer for a 3 month, full-time temporary assignment in Geelong.

Your new role 

As the Lodgement Officer you will be responsible for providing a superior level of customer service to our clients and key stakeholders. As the first point of contact to clients, a high degree of empathy, understanding and proactive call management is necessary. 

What you'll need to succeed 

To be successful as a Lodgement Officer, you will demonstrate

• Experience in customer service dealing with clients in a fast paced environment would be desirable
• Experience in providing first call resolution and quality customer service within a dynamic environment
• Ability to communicate and set service expectations for clients and providers
• Ability to manage self & others wellbeing through challenging and complex client interactions
• A consistent level of accuracy in recording client and provider information within variety of databases
• Ability to achieve individual KPI’s whilst still also contributing the greater team targets in a structured and efficient manner
• Demonstrated knowledge and the ability to exercise sound judgement in the interpretation and application of legislation
• Ability to recognise and manage sensitive issues concerning clients and their families

What you'll get in return 

Through Hays, this role offers you $39.00 per hour + Super, you will also receive:

• The ability to work from home on occasion, after initial training has been completed
• Weekly pay cycles
• Nominated choice of superannuation fund
• Online time sheet submission and approval
• No hidden costs or payroll deductions for our services
• No invoicing required for Pty Ltd holders
• Regular contact with consultants throughout the duration of your assignment

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Rebecca Hillbrick

E: ***************@hays.com.au