Logistics - Other

21st May, 2024

• Competitive Salary 
• Rushcutters Bay Location 
• Must have SAP Experience

 
Join Our Client's Team as a Logistics Manager with a focus on Customer Service
Are you passionate about delivering exceptional customer experiences and excelling in logistics management? Do you thrive in dynamic environments and possess strong leadership skills? If so, we have an exciting opportunity for you!
 
About Our Client
Our client is a global leader in providing innovative and engaging solutions for fitness, sport, and health. Their mission is to inspire millions to embrace a wellness lifestyle that encompasses exercise, a balanced diet, and a positive mindset. With a team of over 2,500 employees across 15 branches, they are committed to making a positive impact worldwide.
 
The Opportunity
We are seeking a brilliant and enthusiastic Logistics Manager with a focus on Customer Service to join our client's team. In this role, you will ensure a premium customer experience by efficiently managing order fulfilment, delivery, and installation processes. Your responsibilities will include:

• Overseeing the logistics of our client's warehouse operations, ensuring smooth and efficient order processing and customer service.
• Managing a team, setting up processes, and optimising workflows.
• Leading a significant project to consolidate operations from five warehouses to two.
• Playing a key role in the implementation of SAP to support data cleaning efforts, in collaboration with our client's headquarters.

Key Responsibilities

• Customer Experience: Ensure that the Order to Cash process exceeds customers’ expectations in terms of experience and cost efficiency.
• 3PL Management: Proactively manage third-party logistics partners to deliver superior delivery and installation experiences.
• Sales Targets: Collaborate with sales teams to achieve targets, minimise backlog slippage, and reduce revenue deviations.
• Logistic Costs and Stock Optimisation: Continuously improve logistic costs, optimise stock levels, and streamline the Order to Cash process.
• Invoicing Compliance: Ensure proper invoicing in compliance with local tax laws.
• Sales Forecasts: Support the development of accurate sales forecasts and reliable data management.
• Customer Claims: Manage customer claims effectively, providing proactive solutions to complaints.
• Governance and Compliance: Maintain proper governance and compliance of the Order to Cash process.
• Team Building: Develop a competent, customer-oriented, and engaged team.

About You
You are a proactive, enthusiastic, and hands-on leader with a passion for customer service and logistics. You have a high degree of empathy and a strong ethical grounding. Your qualifications include:

• Relevant experience in Customer Service and Logistics.
• Experience in project management and implementing change.
• Expertise in warehouse and stock management.
• Experience on import processes and advanced use of SAP (SD module).
• Proficiency in Microsoft Office, especially Excel.
• Strong financial skills and cost management abilities.
• Leadership qualities that inspire both coworkers and customers.

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