Address
Form of work- Potential for permanent work
- Immediate start
- Generous hourly rate
Customer service star required in Alice Springs for ASAP start!
Your new company
We have partnered with a large logistics and transport organisation. Since being founded in 1971, they have developed into a full logistics solutions provider delivering a comprehensive range of distribution, warehousing, and project services. They have an extensive transport fleet of over 2,000 vehicles and specialised equipment coupled with an unsurpassed branch network in key centres across Western Australia, the Northern Territory and Queensland to ensure flexible and reliable supply chain solutions.
Your new role
Reporting to the Contracts Manager, your days will be filled with providing exceptional customer service while being the primary point of contact for existing clients.
- Actively build relationships with assigned customers to understand their needs and expectations.
- Respond to incoming phone calls and emails from customers and vendors for all enquiries.
- Enter phone and email bookings and necessary consignment notes for all freight movements (general, express, interstate, hotshot)
- Liaise with third party transport providers and internal departments regarding coordination of freight requirements.
- Investigate, follow up and close non-conformance reports (NCR) in accordance with company procedure and timelines.
- Rectify customer issues and complaints in accordance with company procedures and in liaison with the relevant Contract Manager, including providing feedback to relevant internal departments.
- Prepare quotations as per customer's request and follow company procedure to ensure correct and timely invoicing.
- Assist in the location and preparation of freight in accordance with customer requirements to ensure delivery in a timely manner.
- Check daily forward, return, and quarantine areas for discrepancy freight and liaise with customers and vendor to resolve all issues.
- Liaise with yard team to ensure all 'must travel' freight is loaded.
- Follow contract specific safety and quality procedures.
What you'll need to succeed
- Experience in an administrative or customer service role
- Experience in logistics and transport favourable
- Proficient in the use of Microsoft Office suite of programs.
- High attention to detail.
- Excellent communication skills, both written and verbal.
- The ability to think creatively to solve problems and address potential service issues.
- Willingness to learn and progress.
What you'll get in return
- Generous hourly rate
- Immediate start!
- Potential for ongoing or permanent work
- Great company culture
- Free onsite parking
- Employee wellness program
- Career development opportunities
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Olivia Kent now on 0889436*** or email ***********@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
