AddressM365 Adoption and Support Analyst
About ARTC
Keeping Australia moving and growing our network for the future brings immense opportunities.
At ARTC (Australian Rail Track Corporation), we are one of the largest rail network owners in Australia. With more than 1,800 employees across 39 locations, we all work towards our common goal to link the nation and keep Australia moving.
As the rail industry undergoes significant transformation, we’ve invested billions of dollars to build, expand and modernise our network to get freight off the road and onto rail, and we’re not stopping.
That’s good for our customers, motorists, the environment, and communities.
About the Team
Engineering & Systems enables our business to achieve its goals and objectives by providing targeted support, governance and advisory services across our organisation. We aim to provide a standardised, simplified and integrated approach to the way we do business.
Our core value comes from how our teams collaborate and partner with the business to deliver our support services. Success in our roles is achieved by influencing and innovating as well as listening and responding to the needs of the operating business units.
About the Opportunity
Provide Adoption and Support services for ARTC’s Microsoft 365 platform
Enable effective use of collaboration and productivity services by ARTC staff
Ensure the organisation derives value from its investment in the M365 platform
Review service requests and incidents assigned to the O365 Team
Assign tasks to team members based on guidance from the M365 Product Owner
Complete service requests and incidents within agreed SLAs
Collaborate with the Help Desk Team to ensure they can support new features or services receiving adoption focus
Analyse support requests and incidents to inform Level 0 (L0) support activities (e.g. knowledge base articles and training)
About You
To ensure success in this position, applicants will be able to demonstrate:
Previous experience supporting M365 collaboration and productivity services
Demonstrated experience using Microsoft adoption resources
Strong communication and presentation experience
Comprehensive knowledge of M365 reporting capabilities and proficiency in preparing usage reports
In-depth understanding of the M365 product and its effective utilisation
What we offer
You will have access to a variety of benefits working with us, including but not limited to:
- Work on leading major projects as part of a long-term program of work
- Competitive remuneration
- Flexible working options available
- 24/7 Employee Assistance Program for all employees and their direct family members
- Numerous financial, lifestyle, health and wellbeing benefits Including salary sacrifice option of novated leasing, discounts and Support programs
Our Organisation and Culture
We foster an inclusive, values led culture and embrace diversity in all forms. Together, our people build a respectful, fair, and flexible workplace and we thrive on creating an environment where your hard work and achievements are recognised.
We have an uncompromising commitment to your physical and mental health and safety. We want you to be with us for the long-term, so providing you with ongoing development opportunities is important to us. We rely on the diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented employees regardless of age, gender, disability, sexual orientation, religion, or cultural background.
At ARTC, we are proud to be an equal opportunity employer. We are committed to making a real difference for Australia’s first peoples and encourage applications from people of Aboriginal and Torres Strait Islander descent. Come and join us at ARTC and experience belonging.
Apply Now
If this opportunity sounds like the challenge you have been looking for please apply online today. As part of the application process, you will be required to undergo pre-employment criminal history, reference and medical checks, including drug and alcohol testing. ARTC is a drug and alcohol-free working environment.
Applications close: 17th June 2024.
ARTC reserve the right to progress applications prior to the closing date.
