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Form of workAn exciting opportunity has arisen in our Housing Division, for the successful candidate to join a construction icon with industry and brand presence.
The Maintenance Consultant is the primary point of contact for our customers that are requiring maintenance in their home, and being able to take control of the situation by advising the client of the next steps to rectify the problem. You will attend to your clients’ requests, queries and resolve issues as and when they arise.
This is a great opportunity for someone who is detail-oriented, confident, and has a passion for providing exceptional service to clients. This position offers opportunity to develop your knowledge and understanding of the construction industry across a wide range of departments.
About You
Our ideal candidate has a passion for customer service and possesses excellent communication skills, both verbal and written. Must be confident and have a friendly and empathetic demeanour when interacting with customers. It is essential that the candidate can remain calm and very clear through any client interactions or conflict situation.
You should be eager to learn and adapt to new situations, procedures, and software and have the ability to multitask, prioritize and work independently or as part of a team to achieve goals.
You may come from the building industry but most importantly you are able to leverage from a strong background in providing customer service and building rapport.
Your reward? An engaging workplace where camaraderie thrives, and supportive colleagues complement a lively social culture. (Along with some amazing corporate discounts!)
We want to see your CV if you have:
- Experience in customer service.
- Strong desire to assist with problem solving and client queries.
- The ability to build relationships and work in partnership with other relevant departments and their teams who can assist with your client queries.
- Excellent Communication skills (both verbal and written).
BGC Housing Group is Western Australia’s largest residential builder, having built more homes for West Australians than any other builder. We are a family-orientated, value-driven business that is committed to building affordable, energy-efficient homes. With headquarters boasting the largest showroom in the country and state-of-the-art facilities. Our employees enjoy an inclusive culture, that encourages team building, support, and regular social events. BGC Housing Group is also committed to supporting the community, through its support of mental health in the construction industry.
What we offer
Backed by over 60 years of experience in the building industry, BGC operations spans manufacturing through to construction. With integrated businesses across residential construction, commercial construction, and manufacturing, we work towards building the future for more Australians.
We pride ourselves on our healthy and safe workplace culture of diversity, inclusiveness, and support. At BGC, we place a very high value on our team and want to reward you for your efforts. You will enjoy great staff benefits including:
- In-house BGC discounts
- Employee Assistant Program
- Vehicle discounts partnering with AHG.
- Corporate discounts including health insurance, Crown Hotels, retail shopping, etc.
At BGC, we are committed to a workplace culture that is inclusive, where everyone, regardless of cultural and ethnic background, age, gender, disability, or sexual orientation feels safe at work and has opportunities to contribute, develop and thrive. We work better, together.
Unfortunately, we are unable to offer sponsorship for this role. Successful candidates must have the right to live and work in Australia.
Interested in building your career with BGC? Submit your resume by clicking the ‘Apply Now’ button.
