Maintenance Response Centre - Project Officer

Company description:

Department of Communities and Justice

Job description:

• Location: Regional & Metro roles with ability to work from home. Must be available to attend meetings in Liverpool and Parramatta when required
• Employment Type: Ongoing, Full-Time
• Salary: $106,025 - $117,363 + superannuation

Your Role

Do you have a passion for customer service and would like to use your trade/building/construction industry knowledge to help make a positive difference in our social housing maintenance operations?

Homes NSW is an Agency of the Department of Communities and Justice (DCJ). Our vision is for NSW to be a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.We lead work to deliver more quality social housing to our 262,000 tenants across NSW, empowering our tenants to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing disadvantage.

We strive for excellence in service delivery and most importantly, Homes NSW puts people at the heart - including our staff. Working for us means you are joining a team where your expertise and skills will be valued.

The Maintenance Hub Response Centre operates 24/7 365 days a year and employs around 150 staff to provide responsive maintenance solutions to social housing properties in NSW, utilising various channels such as telephone, email, and online platforms to cater to our clients' needs effectively.

Your new role offers a generous salary package and internal career progression, as well as flexible work arrangements, including the ability to work remotely from home.

Regional NSW candidates are encouraged to apply.

What you'll do

As a Project Officer in the Maintenance Hub Response Centre you will report to the Service Manager supporting the day-to-day business performance, data analysis and resource allocation and requirements.

Your role will also support the collaboration across the broader Maintenance Hub to ensure that performance, productivity, and training needs meet the organisational objectives for responsive maintenance delivery.

Your passion for making a difference will be rewarded, knowing you are solving problems for those in need by putting your experience or knowledge of the building and construction industry to work by enhancing solutions to our social housing tenant's maintenance needs.

You will do this by:

• Working with the Maintenance Service Manager to identify and implement continual improvement opportunities.
• Providing subject matter expertise and support across the Maintenance Hub Response Centre.
• Support the development, implementation, monitoring and reporting on a range of projects to ensure the delivery of quality services both within the Maintenance Hub and across our extended maintenance service teams.
• Establishing and maintaining collaborative working relationships with business partners given competing demands and expectations.

What we're looking for

The successful applicant will have:

• Strong client focus with a commitment to quality customer service
• Excellent communication and time management skills
• Dedication to continuous learning through both in-person and virtual training
• A fully functional, private, and secure work from home office
• Commitment to attend scheduled team meetings at our Liverpool and Parramatta Offices
• A good understanding of building maintenance is highly desirable, but not essential
• Call centre experience is also desirable, but not essential

Appointments are subject to:

• Reference checks
• A National Criminal History Check in accordance with the Disability Inclusion Act 2024.

For more information about the role, please click here to download role description.

Are you ready to join us?

If this opportunity is what you are looking for Click Apply, attach a Cover Letter (Maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resumé.

Applications Close Wednesday 17 April 2024 11:59pm

Got a Question

For more information about the role or what it's like to work for Homes NSW, please contact Kathryn Sullivan via email ***************@homes.nsw.gov.au

If you have a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Nancy Girgis at ************@dcj.nsw.gov.au

Note: Appointments are subject to pre-employment checks

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website

For more information visit Your recruitment journey on the DCJ website.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.