Manager Client Services

Company description:

Department of Communities and Justice provides services to improve lives and realise the potential of children, adults, families and communities in NSW.

Job description:

Department of Communities and Justice

Location - Various

We are creating a Talent Pool to fill roles across the Western Sydney, Nepean Blue Mountains, South Western Sydney, Sydney, South Eastern Sydney and North Sydney Districts.

The Talent Pool will be accessed to fill any future vacancies at various locations across those districts.

Grade 11/12 - $139,787- $161,663 p.a. + Superannuation and annual leave loading

• 4 weeks annual leave per year of service.
• Generous salary packaging options and other fringe benefits.
• Flexible work practices.
• Opportunities for learning and development and internal career progression.

Your role

Provide leadership, direction and support to a team/s of professional and administrative staff within a Community Service Centre (CSC). Manage all aspects of the CSC's operations and build a collaborative team environment to deliver quality services and achieve positive outcomes for the community's children, young people and families.

What you'll do

• Provide strategic leadership and management in all areas of the program area and be the senior representative of the Agency in the local community that your program area serves.
• Responsible for the delivery of the Agency's core functions and services to vulnerable children, young people and their families.
• Responsible for providing leadership and direction as well as ensuring the professionalism and performance of professional and administrative staff within the program area.
• Be proactive in providing leadership to facilitate the implementation of agreed change at the front line in a way that aligns operational activities with the corporate and strategic directions of the Agency.

To be successful in this role you will:

• Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues
• Build and monitor a workplace culture that values fair and inclusive practices and diversity principles
• Promote and manage alliances within the organisation and across the public, private and community sectors
• Initiate and develop partnerships with customers to define and evaluate service performance outcomes
• Have a strong commitment to leading practice with Aboriginal families and being able to identify and resolve issues specific to the Aboriginal community and their families
• Work through issues, weigh up alternatives and identify the most effective solutions
• Identify resource needs and ensure goals are achieved within budget and deadlines
• Develop team/unit plans that take into account team capability, strengths and opportunities for development
• Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way

To be eligible to apply you must have:

• Tertiary qualification in a social work, social/Behavioural Science, Welfare or related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development
• A valid driver's licence and willingness to travel
• A Working with Children clearance number prior to commencement in the role

Appointments are subject to reference checks and the following pre-employment checks:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Targeted Questions:

1. As a Manager Client Services how will you lead with moral courage to inspire and guide practice in line with FIC legislation changes within your business unit?

1. Please provide an example of when you had to work collaboratively with a diverse group of stakeholders to deliver on a child focused outcome. What were the challenges and what role did you play in overcoming them?

Applications close -Thursday 22 February 2024 at 11:59pm.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager, Sharon McDonald at ***************@dcj.nsw.gov.au.

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Tina Baker at **********@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.