Manager Community And Customer Services

The Town of Cottesloe is seeking a highly skilled and qualified Manager of Community and Customer Services. This is a newly created leadership opportunity within the Town, in recognition of genuine growth, and presents a unique opportunity to have a positive impact on key service delivery areas to the community.

Reporting to the Director of Corporate and Community Services the Manager Community and Customer Services (MCCS) is responsible for, but not limited to: 

• Direct supervision and line management of the Customer Service, Records, Events and Community Development portfolios.
• Effective and efficient oversight of the delivery of essential reporting and service requirements of portfolios of responsibility.
• Provision and actioning of specialist advice in being the Principal Freedom of Information Officer (FOI) for the Town. 
• Motivating and enabling others in the team and across the organisation to deliver high quality work that contributes to the strategic direction of the Town.
• Provide accurate, factual and detailed reports with sound recommendations to the Ordinary Council Meeting, Agenda Forum and any other forum as required. 

For further information including the full list of duties please refer to the Position Description provided on the Town’s website.

This position is permanent full-time working Monday to Friday, 76 hours per fortnight, based at the Town of Cottesloe Civic Centre.

Essential

• Tertiary qualification(s) in Management, Business, Commerce or other relevant discipline, or extensive comparable experience.
• Demonstrated leadership or supervisory experience, including knowledge of best practice Australian employment standards.
•  A minimum of five (5) years post-graduate professional experience.
• Highly developed communication, technological and interpersonal skills, including effective communication with a wide variety of stakeholders.
• Strong commitment to continuous improvement at the individual and organisational levels, using critical-thinking and creative approaches to overcome challenges

Desirable

• Professional experience in a Local Government Authority (WA), Specialist knowledge and/ or experience with any of the disciplines that the position will be responsible for.
• Working knowledge of contemporary community issues.
• Knowledge of the Local Government Act 1995 and meeting procedures.
• Sound appreciation of the role of community organisations.
• Experience in the utilisation of integrated information technology systems and operations in a similar organisation.

Appointment Conditions

• Current National Police Clearance (within six months) 
• Pre-employment Medical Clearance (as relevant), 
• Evidence of Australian working rights 
• Evidence of required Qualifications 

The Town is located in one of WA’s premier coastal suburbs. Within the historic and picturesque grounds of the Cottesloe Civic Centre, the Town offers an excellent working environment and generous benefits, including but not limited to:

• 22 days annual leave per year (pro rata) 
• Generous superannuation co-contributions,
• Flexible hours of work with flexi-time options
• Leave loading (17.5%) and Leave purchasing options
• Generous professional development opportunities
• Paid study leave and tuition assistance
• Christmas shutdown (subject to CEO approval)
• Free parking; and
• Sustainable travel allowances.

Information on how to apply and the Position Description can be found on the Town’s website Employment Opportunities » Town of Cottesloe  under ‘Current Vacancies.’ 

Specific questions regarding the position may be directed to Shane Collie, Director of Corporate and Community Services, by email to ****@cottesloe.wa.gov.au or phone on (08) 9285 5000. 

Applications for this position must be submitted online via Seek or the Town website containing a current CV and covering letter (1-2 page maximum) addressing suitability to the position in relation to the Selection Criteria. Applications will close at 4.00 pm on Friday 8 March 2024.

Please note that the Town of Cottesloe reserves the right to contact prospective candidates prior to this date. If you are interested in this position, we highly recommend you apply as soon as possible. 

The Town of Cottesloe is an Equal Opportunity employer and committed to diversity and inclusion within all practices. Applications for this position are encouraged from Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders. 

Canvassing of elected members will disqualify applications.