Address- Key role in supporting our Corporate & Institutional Bank (CIB) customers and driving a high performing team
- Sydney based role and requires regular attendance to the office (2-3 days per week)
- Permanent opportunity
How will I help?
Agency Operations and Corporate Guarantees sit within Corporate Lending Operations (CLO) which is part of WIB Operations. The team support the Corporate & Institutional Bank (CIB) customers who enter into syndicated loans where Westpac is the agent bank, or request issuance of bank guarantee. The team also participate in projects related to our product system LoanIQ, and new product initiatives.
Your role of Manager will be critical in developing a high performing and skilled team which is focussed on increasing customer satisfaction and utilising efficient business practices.
Specific responsibilities include:
- Build a strong risk aware culture within the team
- Focus on CORE (Customer Outcomes & Risk Excellence) by managing issues impacting customers and business partners
- Actively contribute to the daily servicing requirements and suggest ways to improve service levels
- Create a collaborative culture which clears the way to work effectively within the Lines of Business (LOB)
- Manage the loan and settlement processing in LoanIQ
- Action lending related queries and investigations- providing solutions to customers and stakeholders
- Partner with Product, Credit Risk, Finance, Agency Front Office and Lending Service teams to ensure customer deliverables are met
- Conduct monthly 1:1’s with direct reports and implement development and succession plans for the team
What’s in it for me?
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
You will be an articulate communicator, strategic thinker and strong ability to lead change. In order to be successful in this role you will also have:
- Strong banking operational experience. Knowledge of Corporate Lending, LoanIQ desirable, however not essential
- Previous people leadership/ coaching experience with a proven track record in contributing to building and managing high performing teams
- A strong focus on risk and compliance
- The ability to establish strong relationships across the Group to foster a collaborative approach to uplifting experience and resolving customer issues
What’s it like to work there?
We aim to provide one big, supportive team of people to help us achieve our purpose of creating better futures together. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.
How do I Apply?
Start here. Select the APPLY or APPLY NOW button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ***************@westpac.com.au.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ***************@westpac.com.au
