AddressManager Performance & Customer Insights
V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism, and trade.
V/Line is experiencing significant growth, and we are delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.
About the role
As a senior member of the Performance team within the Operations group, the Manager of Performance and Customer Insights is responsible for analysing performance, patronage, revenue, customer, and other data to drive continuous improvement across the organisation.
Key Accountabilities include:
- Providing specialised data analysis focused on railway operations, fleet maintenance, and infrastructure management to improve operational performance.
- Managing a small team of Performance and Insights Analysts along with external data suppliers to enhance the analytical capabilities of the Performance team.
- Conducting thorough business intelligence gathering, analysis, and delivering recommendations to achieve targets in patronage, revenue, and customer satisfaction.
- Leading market research initiatives to understand customer needs, foster innovation, and pinpoint opportunities for enhancing customer experience and connectivity.
- Developing financial models to forecast performance, revenue, and costs of new products, and supporting commercial negotiations with insightful data analysis.
- Maintaining and refining data and analytical systems for future planning, ensuring sustainable business practices, and suggesting technological advancements to enhance customer intelligence.
- Contributing to business planning, reporting, budgeting, and quarterly forecasting by providing intelligence for achieving financial and service delivery targets.
About you
You are a skilled Power BI specialist, excelling at delivering insights to stakeholders, thriving on diverse work, and fostering collaboration. Your expertise enables you to present complex data effectively, catering to both technical and non-technical audiences, including senior executives.
Our ideal candidate will possess the following:
- Advanced proficiency in data analysis, with a strong ability to identify trends is key for success in this role.
- Established IT skills and advanced proficiency in Power BI, Excel, and other MS Office applications.
- Previous exposure and/or experience in mentoring and leading small teams (not essential).
- Strong communication and stakeholder management skills, enabling you to clearly articulate and present insights to various working groups. Additionally, you have consistently demonstrated your ability to collaborate effectively with senior leadership teams.
- While not essential, tertiary qualifications in Statistical Modelling, Commerce, Economics, or related disciplines will be highly regarded.
- Demonstrated alignment to V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights.
In addition to free Myki travel, we offer:
- Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
- Huge potential – We are transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- Collaborative team – You will be part of a broader supportive team. Surround yourself with talented, passionate peers.
- Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
How to Apply
Please use the ‘Apply’ button to submit your application, including a current resume.
The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews, and employment references.
Successful applicants will be required to undergo pre-employment screening including, probity (police) checks and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.
Current employees are expected to remain in their role for a minimum of 12 months before applying to new positions within V/Line.
V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.
Applications close: 9th of July 2024
