Manager Quality Assurance

The CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experience and backgrounds, recognising the unique value they bring to CFA.

Want to read more about the Country Fire Authority (CFA) click here. 

About the Role:

The main objective of the Manager Quality Assurance role is to provide strategic guidance and ensure Quality Assurance within the Fire Risk Research and Community Preparedness department.

This involves leading the department's business planning, maintaining best practice governance processes, and supervising the evaluation of community engagement initiatives. Additionally, the role involves coordinating strategy, reporting, and policy documentation for the department.

Furthermore, the Manager Quality Assurance holds a critical responsibility for stakeholder management, fostering relationships with agencies and partners involved in fire prevention and community preparedness efforts alongside the CFA.

Specifically, you will

• Provide leadership and coordination within the Fire Risk, Research, and Community Preparedness department, including strategy development and fostering collaboration.
• Chair relevant committees and lead the departmental business planning process.
• Monitor strategy and business plan delivery, providing reports as needed.
• Offer strategic advice on departmental policy, coordinating responses to internal and external inquiries.
• Establish and maintain strategic partnerships for program evaluation and service improvement.
• Manage project and service delivery efficiency, drafting reports for senior management.
• Develop strategic documents, policies, and processes for integrated service delivery.
• Oversee evaluation and enhancement of community engagement programs.
• Supervise a team of specialists handling niche services and functions.

About You:

• Qualification or relevant experience in leading strategic business planning processes, including budgeting, monitoring and review.
• Proven ability in developing and implementing Quality Assurance mechanisms for business efficiency, effectiveness, and sustainability.
• Demonstrated ability to provide clear advice on organisational governance, compliance, policy and procedures and service delivery.
• Demonstrated experience in the active implementation of continuous improvement processes relating to monitoring, evaluation, and data management of community programs.
• Proven ability to develop and maintain a diverse range of stakeholders and strategic relationships to foster collaboration in the delivery of services.
• High level interpersonal skills including negotiation, oral and written communication.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways 

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Pre-employment Checks

Offers of employment will only be made to candidates who:

• Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves.  First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. 

Applications close: 11:59pm 7th March 2024

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email ***********@cfa.vic.gov.au

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014.   You can view our Privacy Statement here. For access and correction of the information we have collected, contact ***********@cfa.vic.gov.au