Manager - Quality, Safety & Risk

Join MSI Australia as the Quality, Safety & Risk lead, supporting our services across Australia

MSI Australia: Our Vision: Your body, Your choice, Your future
We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services.
We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception.
We work to give people reproductive choices.


Our holistic, client-centred approach empowers individuals to control their reproductive health safely, and with dignity, regardless of their circumstances. Through active partnerships with healthcare providers, researchers and communities, our models of care ensure the total well-being of our clients is supported at every stage.
Position title: Manager - Quality, Safety & Risk
Department: Quality, Safety & Risk
Reports to: Director – Nursing & Operations
Direct reports: Quality, Safety & Risk Coordinator
Hours per week: Full-time, 38 hours
Duration: Permanent
Position purpose: As Quality, Safety & Risk Manager for MSI Australia, your key function is to coordinate our quality, safety, risk and compliance functions across the organisation. You will provide the Managing Director, the Executive, and the leadership teams and staff within MSI Australia with support and advice regarding quality, safety, legislative compliance and accreditation requirements. You will have a strong focus on incident management to inform risk throughout the organisation with skills in data analysis and report writing. You will be responsible for the organisation's client feedback management. To support better client outcomes, you will assist in the design, implementation and monitoring of safety initiatives to drive a Safety-First culture.
Key Accountabilities
Quality Assurance and Compliance Oversight:

• Ensure integration of quality, safety, risk, and compliance principles into day-to-day operations and service delivery.
• Manage the organisation’s incident management system (Riskman) and escalate relevant matters in accordance with policies and procedures.

Strategic Advisory Role:

• Provide expert advice and strategic direction to the Executive Team on risk management, quality improvement systems, and corporate governance, including clinical governance.

Client Feedback Management:

• Administer and oversee the organisation’s client feedback processes, systems, and responses.

Stakeholder Relations and External Reporting:

• Oversee external reporting and regulatory requirements, proactively building and maintaining positive relationships with internal and health sector stakeholders.

Quality Improvement and Process Enhancement:

• Coordinate, design, and deliver improvement resources and communications to the organisation.
• Collaborate across all levels to identify, recommend, and monitor outcomes of improvements to current processes, quality of care and service delivery.

Key Selection Criteria:

• Fiercely Pro-choice and champion of women's and pregnant people's rights
• Passionate about de-stigmatising abortion, sexual and reproductive health
• Registered Nurse or Midwife and AHPRA registered
• Health-related tertiary qualification (desirable)
• Demonstrated leadership skills in a complex environment.
• Demonstrated experience with all aspects of ACHS accreditation
• Experience facilitating RCA investigations, aggregated incident analysis and case reviews
• Comprehensive knowledge of the Australian healthcare industry, relevant legislation, industry codes of practice, relevant standards and organisational policy & procedure processes
• Advanced understanding and experience in quality & safety management and reporting
• Experience in client feedback management processes and preparing responses
• Experience facilitating RCA investigations, aggregated incident analysis and case reviews
• Demonstrated experience with all aspects of the NSQHS Standards accreditation process & requirements
• Demonstrated administrative experience with the incident management system, RiskMan

Goals, Missions, Values, Purpose, Behaviour Statements
Our Goal The Prevention of Unwanted Births
Our Mission Children by Choice not Chance
Our Values Integrity, Agency, Safety, Quality, Courage
Our Purpose Your choice, made easier

In this role, you will:
• Understand and comply with the Code of Conduct and Behaviour Policy for employees and all relevant MSI policies and procedures.
• Demonstrate commitment to organisational values and behaviours at all times.
MSI Australia develops, maintains and rewards a culture of personal and professional accountability for desired behaviours which include:
Care & Compassion - We care for our people, clients, communities and each other and recognise that people have their own diverse, physical, emotional, social and cultural needs. We always act with compassion and kindness. We conduct our work with honesty and integrity.
Trust & Safety - We prioritise both the physical and mental well-being of our people, clients, communities and each other. Our words, actions, communications and workplaces are free from judgment and discrimination. We value accountability and know that we build trust with our clients and communities through all staff being accountable for their performance.
Partner & Collaborator - We value partnership and teamwork and believe we are better together. We seek to collaborate with other organisations where our vision and values align. Our language, communication and actions focus on collaboration and cooperation rather than competition or conflict.
Benefits of working at MSI Australia:
We also pride ourselves on being a supportive and flexible working place that offers a great range of benefits:

• Generous salary packaging options up to $9,010 + $2,650 meals and entertainment,
• Dynamic Learning Management Platform with 1000s of courses plus opportunity to access professional development / study leave allowance,
• Employee Assistance Program,
• Discounted clinical services for you and your immediate family members.

Employment Requirement:

• AHPRA Registration,
• Provision of two professional referees,
• Be prepared to undergo a National Police Check, prior to commencement,
• Be prepared to undergo an International Vetting Check, prior to commencement,
• Evidence of current COVID-19 vaccinations and declaration of full immunisation history,
• Evidence of current working rights in Australia.

Position enquiries:
For further information regarding this position, please contact: recruitment@msiaustralia.org.au
Application Support:
Person and community centred healthcare involves cultural safety, a diverse workforce and multidisciplinary skills. We welcome applications from Aboriginal and Torres Strait Islander people, people of migrant and refugee backgrounds, people with disability and LGBTIQ+ people. Should you require any support with this application, please contact: recruitment@msiaustralia.org.au