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SalaryJoin Australia’s largest marine tourism operator in the beautiful, Whitsundays in Queensland!
SeaLink Whitsundays is seeking a highly motivated and experienced Business Operations Manager to lead our growing team. As Manager Whitsundays, you will be responsible for managing all aspects of the business including the operations of tours, scheduled services and charters based out of Shute Harbour, Coral Seas Marina and Hayman Island.
About Us
Kelsian Group, formerly the SeaLink Travel Group, is Australia’s largest land and marine, tourism, and public transport service provider with established international operations in Singapore and the UK.
Kelsian Group directly employs more than 9,000 people and operates about 4,000 buses, 120 vessels and 24 light rail vehicles that delivered more than 257 million customers.
Based in and operating in Whitsundays, as a part of Kelsian Group, SeaLink-Whitsundays is one of the fast-growing businesses in Queensland.
Key Responsibilities of the role:
- Provide effective leadership to the SeaLink Whitsundays team.
- Manage the business within budget limits.
- Identify revenue generating opportunities & implement effective strategies to maximise them.
- Manage relationships with local suppliers and trading partners.
- Manage relationship with Government departments, local council, QPWS, GBRMPA, AMSA.
- Liaise with Operations Manager and Maintenance Department to ensure efficient cost-effective rostering of shoreside maintenance team.
- Ensure effective communication between all departments of the company.
- Manage relationships with stakeholders and trading partners.
- Provide reports regarding the performance of the business on a regular basis.
- Minimum of 5 years experience in a marine operations management role in transport and tourism industries
- Strong leadership and people management skills
- Excellent communication and problem-solving skills
- Comprehensive knowledge of marine regulations and industry standards
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office and other relevant software programs
The Manager Whitsundays reports to the General Manager - Gladstone & Whitsundays and is a key leadership position of SeaLink Whitsundays.
The Manager Whitsundays is responsible for operation of daily ferry and bus services and tour operations. This role will ensure that SeaLink maintains excellence in safety, reliability and customer service at all times, whilst controlling costs, increasing profit and developing high team engagement and retention. Management of workforce planning, including roster scheduling and negotiation skills of its change with internal and external stakeholders in a timely and efficient manner, is one of the essential key roles.
The Manager-Whitsundays will analyse all aspects of our marine operations to streamline processes, identify business improvements, increase the knowledge and skill base of our team, increase sales via the cafes and improve product delivery and customer engagement.
There is a strong focus on compliance with safety legislation for marine and land based operations.
This is a leadership position and a high level of interpersonal skills, business acumen, financial understanding, customer focus and task orientation is required to ensure success. It is an expectation that this person has a high level of communication skills including coaching and conflict resolution. Effective written and verbal communication skills are essential to this position.
As the business operates 365 days a year, flexibility and availability is essential to ensure operations are performing at a high level outside normal business hours.
If this sounds like your dream job, we encourage you to apply!
How to Apply
Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.
We request your resume and a cover letter explaining why you are the best person for this position.
Applications close 5 pm on 5th January 2024
Shortlisting for this position will commence immediately and the position may close earlier than stated if we have found a suitable candidate.
Kelsian aims to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.
