AddressMarketing (Lead Generation) & Booking Coordinator - Community Impact
What if your career could have a lasting impact on you, and the World?
At EY we believe that whoever you are, your uniqueness helps us stand apart.
We bring together extraordinary people, like you, to build a better working world.
What's in it for you?
Our Community Impact (CI) Team is on the lookout for a Marketing (Lead Generation) & Booking Coordinator to support the implementation and promotion of behaviour change education programs to primary and secondary schools.
The Community Impact team design, develop, implement, and evaluate large-scale behaviour change, education and community programs on behalf of clients, with an outcome to create a social benefit in society.
This exciting role is focused on three key areas: Lead Generation, booking administration, customer service and relationship building. The role will have regular interaction with customers through various channels such as telephone, email, and CRM booking software therefore demands someone with a keen eye for detail, exceptional communication abilities, and a genuine enthusiasm to provide the best service to our clients and customers.
This role is based in Sydney and is offered on a full-time permanent basis of 37.5 hours per week. Alternative locations will be considered for the right candidate. Flexible hours will be considered and a hybrid working arrangement is available.
Your key responsibilities
- Identifying potential leads (school contacts) through market research, segment lead data and create personalised content to enhance engagement with CI programs.
- Conduct direct outreach through phone calls and email to qualify, nurture and successfully convert leads into bookings in line with key performance indicators (KPIs).
- Handle end to end booking administration including scheduling bookings according to program parameters and school needs and managing booking data in the CRM, communicating alterations related to booking details.
- Ensure data accuracy and integrity through CRM data audits and logging CRM issues.
- Provide excellent customer service, including handling queries, maintaining brand representation in all communications, and cultivate positive relationships with schools and internal teams.
- Identify and escalate any issues to the team leader and program manager to ensure timely resolution.
What we're looking for
Here's our 'wish list' but don't worry if you don't tick all the boxes. We're interested in your strengths, what you want to learn, and how far you want to go.
- Experience in Lead Generation, direct marketing outreach and CRM campaign execution.
- Experience telephone-based sales and customer service.
- Experience using a CRM system, marketing automation software (e.g., MS Dynamics, Mail Chimp)
- Data Entry experience and proficient in Microsoft Office products (Word, Excel, PowerPoint)
- Knowledge of maintenance and legislative requirements regarding customer records and information
- Experience working to and delivering on Key Performance Indicators (KPIs)
Ideally, you'll also have:
- The ability to adapt to changing environment and be comfortable addressing problems
- High attention to detail
- Confident team player who can negotiate, multi-task and influence others
- Exceptional interpersonal and communication skills
- A self-motivated attitude, with the ability to work independently and remotely
- Exceptional time management skills, able to work under pressure and prioritise competing demands
What we can offer you
- Explore how a career at EY is yours to build at www.ey.com/au/careerdevelopment
- Discover how, when and where you can work at www.ey.com/au/flexibility
- Learn about our commitment to DE&I at www.ey.com/au/diversity-inclusiveness
- Discover the various ways our benefits can cater to your needs, across wellness, financial wellbeing, and family-friendly policies which include 26 weeks gender neutral paid parental leave at www.ey.com/au/benefits
Acknowledgement of Country
EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders - past, present, and emerging. Find out more about our vision for reconciliation at www.ey.com/au/reconciliation
Apply now… we're over 9,000 perspectives in Australia and we're ready to welcome yours.
Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We hold a collective commitment to continue to drive an environment where all differences are valued, practices are equitable, and everyone experiences a sense of belonging- where people are inspired to team and lead inclusively in their interactions every day. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com. Anything you tell us will be kept completely confidential.
The exceptional EY experience. It's yours to build.
EY | Building a better working world
Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.
