Media Account Manager

Overview of job

JOY is one of Australia's leading independent agencies. We opened our doors 20 years ago, motivated by a desire to do better, more creative, more successful work to drive growth for our clients - and to have a great time doing it!

We are a values-driven organisation. Care, Substance, Vision and JOY is what we value. This is what underpins our high client and staff retention history. We truly are different to the rest, and we'd love to talk to you about why and how.

With an integrated offering spanning Media, Creative, and Brand, we act as trusted advisors to a great set of clients, and our business has enjoyed significant growth over the past 12 months.

We are looking for a bright, energised Account Manager to join our team, working on a range of clients in automotive and finance, with opportunity for expansion to other areas. You'll have a love of great client service, solid digital expertise and a desire to grow and learn, at pace.

This is an opportunity to work in a highly integrated agency, collaborating heavily with creative teams to create truly holistic & innovative campaigns that deliver real and meaningful results for clients.

What you will need to bring to the table

• A deep understanding of marketing, communications and media fundamentals. What works, how it works best and why.
• Experience in cultivating great client relationships in a client management role, delivering exceptional service, media strategy and implementational planning work.
• Strong applied investment background (you might have once been an investment specialist or digital manager) and so can lead a support team effectively to deliver implementation excellence.
• Holistic channel experience - digital, OOH, Radio are critical- you will have worked / had exposure across all channels and understand a full got-to-market solution.
• Finance and admin excellence - you'll appreciate that this detail is important for clients and to operate our business effectively, and therefore have a strong attention to detail and understanding of client financial management.
• Natural interest and understanding of people, behaviours, decision making etc. You will talk to your audience target to understand their real drivers and apply to your work.
• Experience in using a range of media/communications tools (e.g. Roy Morgan)
• The ability to create and strongly deliver a well structured, persuasive and interesting presentation
• 3-4 years experience minimum

What makes a great Account Manager at JOY

• You're a collaborator. You love working with others, building on ideas and ensuring every part of the puzzle works together seamlessly.
• You find a way. You have a problem-solving way of being.
• You have a curious mind. You naturally seek to understand and have an investigative nature.
• You're pragmatic. You hate 'fluff', you focus on what matters and take smart action.
• You get your client's businesses. You are a trusted advisor and focus on growth.
• You form strong relationships. With clients, media, your JOY team, because you know how important they are.
• Substance is your middle name. You always provide rationale.
• You're left and right brained. You'll love both analytical and creative thinking, but of course you'll probably lean towards one.
• You're adgile. You can think on your feet and move quickly to adjust to new information.
• You'll have a strong POV. You will love sharing it.
• You care. You'll treat your client's business like it is your own.
• You have vision. You think about the future, and what opportunities are on the horizon.

The Nuts and Bolts Job Description
Key Tasks:

• Media planning & implementation across digital partnerships (you'll have digital specialists for performance), radio, OOH and other channels as required. This includes everything from presenting a recommendation to a client to buying and campaign reporting on an ongoing basis.
• Develop a deep understanding of your client's category to have an enhanced understanding of their communication needs.
• Ensuring that the campaign is informed by genuine insights and delivers on key objectives.
• Educating the team and clients about the latest developments in media.
• Generating appropriate reporting (competitive, performance tracking, budget reporting, contract management, marketplace trends). Ensure reporting is actionable and insightful, and that they report on set strategy/objectives
• Working on new business pitches where required.
• Manage the project timeline and workload for each campaign.
• Directly responsible for financial management of clients campaigns.
• Guide and develop junior staff members in your team, sharing your knowledge, mentoring, and overall fostering a collaborative team environment
• Take an active role in assisting agency media operations to ensure & equip the team to be able to deliver excellence across all components of their recommendations, plans and management of client activity
• Reporting across all channels, with meaningful insights that inform business decisions
• Liaise with media partners to establish and maintain strong alliances with sales management
• Ensure key updates are shared with Media teams, Creative teams, Strategy teams as required
• Administrative and financial management and accountability

Finance, admin & reporting

• Manage the preparation of client documentation and financial reconciliation for social campaigns
• Managing the media bookings and supplier invoices including managing budget forecasting and account queries.
• Monitor client expenditure versus campaign MBA
• Approve and analyse all client account queries and ensure these are answered within agency guidelines.
• Ensure that activity, that is personally booked, is loaded into financial systems accurately
• Ultimately responsible for managing the accurate and timely delivery of media reporting

Skills

• Technical
  • Thorough understanding of each media channel
  • Understanding of agency media systems eg BMD, Industry monitoring systems eg AQX, ETAM, eRAM, Asteroid, planning tools
  • Computer skills e.g. Excel, Word, PowerPoint
  • Financial data analysis
  • Computer skills e.g. Excel, Word, PowerPoint
  • Financial data analysis
• General
  • Effective communication
  • Project management
    • Highly productive
    • Problem solving & critical thinking
    • Enthusiastic & inspiring team member
    • Excellent general presentation skills

The salary offered for this role starts at $80k excluding superannuation