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Form of workGreeting patients in a warm and friendly manner. General office duties and administration tasks. Arrange appointments and diary management using Clinic to Cloud. Audio typing medical reports. Arrange payments and billing.
Main duties and responsibilities consist of:
- Greeting arriving patients in a warm and friendly manner.
- Scheduling client appointments and diary management
- Maintaining accurate and up to date client records.
- Responding to enquiries via phone and email.
- Billing and processing payments.
- General office and administrative duties as required.
- Audio Typing of reports.
The above list is not exhaustive, and the role may change to meet the overall objectives of the company.
Skills & competencies:
- Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.
- Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience. The successful applicant will show an profound awareness of cultural diversity and a courteous manner towards staff and patients at all times.
- Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
- Commerciality: ability to apply knowledge in a practical, commercial manner.
- Teamwork: willingness to assist and support others as required and get on with team members.
- Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.
