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Salary Responsible for reception duties, client management, appointment scheduling, and liaising with external stakeholders in a confidential and sensitive mental health practice.
Duration: 8 weeks with possibility of extension for right candidate.
Location: Mount Lawley WA
Key Responsibilities
- Reception duties including answering phones, booking, and confirming appointments and entering of new client details on computer software (CRM - Power Diary).
- Meet and greet clients and centre visitors and provide exceptional customer service. As the first point of contact for all clients must convey the core values of the practice.
- Ensure all incoming phone calls are attended to in a prompt and courteous manner.
- Provide information to new clients regarding NDP, ensuring that all enquiries are dealt with in a confidential and sensitive manner.
- Engaging and allocating potential new clients to clinicians through a thorough intake process. Maintain focus and priority on client care and retention, convert enquiries to bookings, allocate referrals to appropriate clinicians in consultation with the Principal Psychologist.
- Answer all phone calls, emails and other correspondence, filling appointments, creating client appointments, invoicing (process all payments by eftpos), and processing Medicare rebates and private health claims.
- Creating and refining business processes and procedures, day-to-day oversight of the two clinics, including housekeeping.
- Maintain high levels of sensitivity, responsiveness and confidentiality
- Liaise with external service providers, health professionals and community organisations as required
- Maintain excellent record-keeping and effective administration systems.
- Engender a culture of responsibility for delivering a high standard of service in line with New Directions Psychology values (adhering to policies and procedures)
- Ensure environments are work ready, maintain a clean, well-resourced, and friendly atmosphere for both clients and clinicians.
- Assist in the set up and 'pack up' of the practice ensuring the rooms are left in a clean and tidy state at the end of each day, tv switched off, bins emptied, front reception is clean, etc.
- Providing assistance to the Practice management in the creating and implementation of letters, e-faxes, templates, operational manuals, and policies.
Key Experience and Requirements
- Familiarity in working with technology such as Zoom, Power Diary, Outlook and Office, and an understanding of Medicare is required. Have knowledge of technical operating systems to meet the needs of the practice and knowledge kept up to date (ie. Word/Excel/PowerPoint).
- Have high level communication skills in dealing with patients and referrers.
- Excellent computer skills, ability to multi-task, work independently and in a team environment, well presented, friendly and efficient with attention to detail, excellent verbal and written skills, ability to manage stress, must be quick to learn and able to process a high volume of new information.
- Working with Children Check.
- Police Clearance.
- A high level of professional ethics.
- Possess a full Driver's license & own car
Key Details
- Monday to Friday, 8:30am - 5pm
- Sociable and multicultural working environment
- On going supportive provided where necessary
- Weekly time sheets and on time payment
- Attractive hourly rate of $34/hr + super
