AddressAbout us
Brighter Super is a Queensland-based member-owned superannuation fund that has provided trusted and reliable investment, advice and insurance for more than 56 years. More than 250,000 Australians trust Brighter Super with their money.
We do not have any shareholders, which means we are a profit-for-members fund. Our members come first in everything we do, and being an open fund allows us to welcome members from government and private sectors, and the wider community.
We’re proud of the industry recognition we receive for our commitment to delivering reliable and solid investment returns, competitive insurance and a trusted range of products and services to all our members, while they work and in the years beyond.
The Role
Are you passionate about developing strong relationships, driving retention and influencing organic growth? This may be the role for you!
Our boutique superannuation fund is going through some pretty exciting times, and due to internal promotions, we're looking for 2 Member Account Specialist (1x permanent, 1x 8-month fixed term with potential to be permanent) to help grow member numbers and funds under management by executing business-to-customer (B2C) sales strategies. This includes promoting and selling Brighter Super to prospective and existing members through tailored and relevant phone, virtual and face-to-face sales activity.
How you'll make a difference
Working as part of a fun, energetic and high-performing team, you’ll report to the Manager Member Growth, and succeed by:
- Delivering activities that lead to membership growth and retention of an assigned portfolio of members, usually in key geographic locations (assigned regions - most often in Queensland),
- Delivering the Workplace Services Program that includes group presentations, workshops and one-on-one consultations aiming to increase member retention and converting growth opportunities in the form of increased member numbers, Funds Under Management (FUM) acquisition, advice referrals and pension conversions,
- Being responsible for designing and delivering targeted face-to-face and virtual workplace member engagement and sales,
- This includes delivery of Super Health Checks, webinars, seminars, toolboxes, event attendance and general promotion of the fund through all activity undertaken.
- Contributing to creation of sales and service plans for your assigned region along with other resources aligned to your region,
- Attending member and fund-based events at employer sites or key locations within your assigned region; presenting content to our members
- Identifying and targeting members who have an advice need; and delivering a regular flow of paid and non-paid advice referrals to our Advisers.
What you'll bring
As a sales and relationships specialist with the initiative, drive and motivation to provide an exceptional level of customer service, you’ll be sales-minded, approachable, adaptable and flexible.
Our ideal candidate:
- sees problems as opportunities, is self-confident and courageous, is responsive to evolving needs/priorities, is optimistic and has a high level of stress tolerance and emotional control,
- has a high level of initiative, goal orientation and accountability,
- displays excellent interpersonal skills; decisiveness and communication skills (both written and verbal),
- is socially astute; a team player guided by integrity, and trustworthiness. Open, self-reflective and trusted,
- role-models and champions a positive and collaborative culture.
Importantly, they’ll bring:
- 1 - 3+ years’ experience in sales, customer service or relationship management, ideally within the superannuation industry
- RG 146 certification
- ability to travel regularly, including some out-of-business hours work.
- proven ability in utilising exceptional interpersonal, relationship-building and influencing skills.
- effective listening skills with the ability to understand and analyse client needs.
- self-discipline and exceptional organisational skills.
- well-developed presentation skills.
Sounds like you? We’d love to hear from you!
We will be moving fast… Shortlisting will commence as soon as we have our first resume with interviews following quickly. We are able to offer an immediate start, so if you want to join a team where the opportunities are endless, apply now!
At Brighter Super we are committed to offering an inclusive workplace and a safe place where we value diversity of everyone in our business. We encourage Aboriginal and Torres Strait Islander people as well as people of all identities, genders, and backgrounds to apply. We emphasise that all cultures and backgrounds are respected and that a variety of perspectives are welcomed and valued.
If you require any adjustments throughout the application process, please let us know, and we will support you in every way possible.
