Member Engagement Specialist

Seeking a proactive & customer-centric professional to drive & enhance Member Engagement. Join a passionate & collaborative team.

• Member Engagement Specialist – NSW & ACT
• Australian Water Association (AWA)
• NFP Member Organisation
• Part-time, Permanent – 4 days a week, 0.8 FTE (30 hrs)
• Chatswood NSW 2067 - WFH & WFO

About the Organisation
The Australian Water Association (AWA) is a prominent non-profit member organisation dedicated to promoting the sustainable management and use of water resources in Australia. It serves as a leading advocate, knowledge hub, and networking platform for professionals and stakeholders across the water sector.
About the Role
In this role you will drive the acquisition and retention of members, ensuring they value and benefit from AWA services to increase overall engagement. You will collaborate with specialist networks, committees, and other associated groups to strategically deliver member services, activities, and programs within the state.
About You
We're seeking a customer-centric candidate passionate about delivering exceptional customer service and relationship-building. You will be adaptable, proactive, and able to manage competing priorities. Strong communication and stakeholder engagement skills are essential. If you're a team player with a positive attitude, we want to hear from you!
Duties include but are not limited to:

• Drive a proactive and service-oriented approach to membership growth and retention.
• Support branch and specialist network committees to enhance member experience through programs and events.
• Be the key point of contact via phone and email for members and stakeholders.
• Build relationships with stakeholders to support strategic goals and improve member experience.
• Manage budgets to meet targets for membership, sponsorship, and events.
• Assist in communication and marketing activities.
• Conduct reporting, maintain accurate member data and perform other ad hoc duties.

To be successful you will have:

• Experience within a membership, customer experience or stakeholder engagement role.
• Experience in acquisition and retention of customers/members.
• Passionate in delivering exceptional customer service.
• Professional, personable, and motivated with the ability to thrive in a collaborative team.
• Strong stakeholder engagement skills.
• Exceptional verbal and written communication skills.
• Ability to interpret and translate data into member insights.

If you enjoy driving member experiences, whilst being a part of a collaborative and passionate team... Please APPLY NOW!
Applications will be reviewed on an immediate basis; we encourage you to apply as soon as possible.
Alternatively, contact Emma on 02 9093 4933 or at emma.witheriff@beaumontpeople.com.au for more information.
Beaumont People specialise in temporary, permanent, and contract recruitment for NFP organisations including membership, associations, peak bodies, and the arts. We have been contracted to recruit this role on a retained basis therefore please direct all enquiries to alyssa@beaumontpeople.com.au or call 02 9093 4925.

At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people with disabilities. We do not discriminate based on race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.