Member Service Consultant

About the CompanyOur client is one of Australia's leading Superannuation funds. They are very proud of their reputation for providing top tier service to their customers. They are seeking a candidate who has industry experience/RG146 Certification, working within Super Funds/Superannuation to join their Member Service team for 6 months! About the RoleThis position involves offering exceptional and effective service to Members of the fund supporting them with;Servicing of inbound and outbound enquiries and requests through the call, email, live chat and in person contact channels.Responding efficiently and accurately to members and employers in line with Quality Framework, offering solutions and ensuring members, employers and other customers feel valued.Proactively identify, assess, and act on opportunities and ensure all leads and referrals are acted on in a timely manner to meet customer expectations.Resolve issues and deescalate potential complaints.Escalate issues or complaints where applicable by professionally facilitating the appropriate process.Proactively contribute to business process improvement to minimize handoffs and touchpoints and improve efficiencies across business.Manage requests through to full resolution.Undertake outbound campaigns as directed in line with Best Practice Service Enquiry ProceduresCompliance with legislation, regulations, and policies. Skills & ExperienceYou will have experience working in Super Funds/SuperannuationYou will have experience working in financial or professional servicesYou will have the certification RG146 (desirable)You will have outstanding verbal/written and interpersonal skillsYou will have the ability to work autonomously and manage time effectivelyYou will have exceptional attention to detailYou will have exceptional problem-solving skillsYou will be immediately available to commence workYou may have a current Police Check, must be willing to obtain one if not Apply TodayPlease send your resume by clicking on the apply button.Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne Job Reference No: 06810-0012942851BMBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.