Address About US
UniSuper is a place for people who want to make a difference in their work and the world. As one of Australia’s largest super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members.
You will be empowered to grow your career and contribute from day one in an organisation that supports your mental, physical, and financial wellbeing. We offer an impressive range of benefits including:
3 days over Christmas and 3 days 'Community and Culture' leave allowing you to celebrate and contribute to things that are important to you outside of work
The opportunity to choose between 17% and 11% superannuation
$1,500 personal development budget
Exceptional parental leave
At UniSuper, we value and celebrate diversity and inclusion in our workplace, where everyone can thrive. We believe that having a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes to our members. We invite you to apply for the roles that suit your career aspirations, even if you don’t meet all the requirements listed.
About the Role Reporting to the Team Leader you will be responsible for the timely and informative resolution of member enquiries across insurance, investments and superannuation.
On the job your role will be responsible for, however not limited to:
Resolution of inbound member enquiries over the phone, via email and chat session
Attendance and engagement within team meetings
Attendance at professional development sessions
Participation in team activities
Get ready because this is the role that will set you up for an adventurous career within the financial services sector!
Upon commencement you will undertake a six-week (mandatory) onsite induction and training program that will introduce you to UniSuper, our services and products, training to enhance your customer service skills, training in your day-to-day role as well as education towards superannuation and advice qualifications.
About you It is not essential to have come from a superannuation or call centre environment however we are looking for intelligent, highly efficient and customer service focused individuals who are keen to commence, or progress, their superannuation experience.
You will have the natural ability to build rapport with our members, therefore strong communication skills and the attitude and desire to learn are crucial. This role requires you to navigate multiple systems therefore you must have strong systems skills.
As a customer service professional, you understand the need to ensure an extremely positive customer experience – this will provide you with ongoing success in this truly extraordinary organisation.
We're passionate about sharing knowledge with our members and our employees, therefore we believe that a balance of working from home and time in office with your colleagues is the best way to collaborate and build relationships. Once your training is finalised, we ask you to be able to commit to 60% of your time in the office.
Think Great. Create Great.
Please Note:
Successful applicants will be required to complete a police check prior to commencement of employment
