Member Service Officer - Contact Centre

Integrity, Respect, Care –The Mutual Bank
There has never been a better time to work at The Mutual Bank. We are continuing to grow and develop our team as we pursue continuous improvements with the products and services on offer to our members. 

 We actively seek to recruit individuals who align with our core values of Integrity, Respect, and Care. Your career will benefit from a culture that provides work/life balance, learning and development, and community engagement opportunities.

 Benefits of Joining Our Team Include:

• A great teamwork culture with a focus on career development and supporting the local community
• You are part of an industry and organisation undergoing exciting and innovative change and growth
• Health and wellbeing initiatives including our Employee Assistance Program, and a health and wellbeing program

The Opportunity

An exciting opportunity to join our Member Service team in the Contact Centre at our Head Office, delivering excellent customer service to the members of The Mutual Bank over the phone.

 Some key responsibilities will include:

• Assisting members with enquiries over the phone through our Contact Centre platform
• Accurately process member transactions and satisfy member enquiries
• Developing suitable solutions to meet member's banking needs
• Ensuring member accounts, products and services are set up accurately and in a timely and efficient manner
• Developing relationships with key stakeholders, internally and externally

About You:

You will have a passion for delivering excellent customer service whilst working in a team environment, along with the following criteria:

• The ability to provide a personalised caring approach to every member. 
• Genuine passion for working in a team environment. 
• Experience following policy and procedures. 
• Attention to detail skills ensuring transactions are accurately completed.
• Ability to juggle competing priorities. 
• Demonstrated computer skills in Microsoft Word and Microsoft Outlook
• Experience in banking industry (desirable)
• Completed Tier 2 certificate (or willing to complete)

Workdays and hours of this position are Monday to Friday 8:45am to 5:15pm, and minimum one Saturday shift a month, 8:45am to 12:15pm.

Previous experience in a customer service role will be highly regarded.

Your career will benefit from a culture that provides support, understands the necessity for a work/life balance and takes pride in its heritage.

Apply Now
 

If you are excited to join our team, we encourage you to submit your application as soon as practicable. Applications close 22 February 2024 however we will be assessing candidates progressively to schedule interviews for preferred candidates ASAP. 

For further information about this opportunity please contact 
Heather Pithers, Retail Operations Manager on 1300 688 825.