Member Services Officer

GMCU is a regional member-owned credit union based in the Goulburn Valley, with its main office located in Shepparton, Victoria. GMCU is for purpose. We are here to make life better for our members and communities by unleashing what’s possible and helping them realise their dreams. We are here to serve them, to genuinely get to know them and seek to support them with financial services and products that meet their needs. 

MEMBER SERVICES OFFICER – SHEPPARTON, permanent Full Time

About the Role

The Member Services Officer (MSO) is the front-line representative of GMCU. The role requires effective interaction with a diverse range of internal and external stakeholders as well as the ability to contribute positively to a team environment. 

Duties include undertaking financial transactions, conducting needs-based conversations with members and potential members, and appropriately promoting banking and insurance products and services. This position may also be required to provide relief support within the branch and for other branches within the network from time to time. 

About You

• Demonstrated commitment to GMCU’s Values of Integrity, Responsible, Progressive and Excellence. 
• Demonstrated sales skills / experience. 
• Enthusiasm and drive to meet/exceed customer expectations. 
• High level interpersonal and written communication skills. 
• Attention to detail. 
• Medium level computer skills. 
• Ability to work independently to achieve defined objectives and prioritise workload as required. 
• Ability to participate as an active and positive member of a work team. 
• Flexible approach to hours of duty. 
• Current Victorian drivers’ licence. 
• The ability to successfully meet GMCU’s pre-employment screening requirements.

For further information, please contact Julie Hutchins – Branch Manager on 0438 058 ***

Application close Wednesday, 31st January 2024
(Applications will be reviewed as they are received, and appointment may be made prior to the closing date).

Applications must include a cover letter addressing the Key Selection Criteria (as outlined in the “About You”) and a current resume and are to be emailed to ***********@gmcu.com.au