Member Services Officer

About us

Essendon FC - “The Bombers” - are a professional sporting team in the Australian Football League. As home to 5 sporting teams, we run our AFL men’s and women’s programs, VFL women’s and men’s programs, and a wheelchair football team. But we’re more than the game. Not only do we exist to win premierships, we aim to give back to our loyal membership base, and importantly, our community. We understand and take seriously the impact we have on social outcomes and work tirelessly to ensure these are positive, from our partnership with The Long Walk, to our indigenous pathway programs. To do this, we have strong commercial partnerships and innovate with non-traditional ventures, such as our Essendon Education Academy, so that we can deliver world class events, give back to our fans, run community programs and ultimately, strive toward our next premiership.

About the role

The Member Services Officer is responsible for providing exceptional customer service to the Club's members through various communication channels. This role involves managing inbound membership and general enquiries, conducting outbound sales calls, and maximising membership sale opportunities.

• Manage all inbound membership and general enquiries through phone, email and face-to-face interactions
• Conduct outbound sales calls efficiently to convert leads and upsell existing members
• Processing membership applications and renewals Meet sales KPIs set by the Club
• Assist supporters and members on match days with membership sales opportunities
• Maintaining accurate records of member interactions and ensure integrity and accuracy of data collection in the database

About you

You will thrive in a fast paced environment and work well alongside a strong and committed team. You will have previous experience working in a customer service role, with the skills and confidence to use Outlook, Word, Excel and experience using a CRM (Architcs) will be desirable. A tertiary qualification in sport, business or marketing will be desirable but isn’t essential. You will be willing to work flexibly with work on the weekends/out of the usual 9 to 5 for our AFL and AFLW match days.

The perks

Our work doesn’t always fit the 9 to 5. Your life doesn’t always fit the hours around it. We offer flexibility with hybrid office / home working arrangements and hours.

More annual leave? Sure! EFC People* will be gifted additional leave per year taken to coincide with Footy Department mini breaks or at the discretion of the CEO. EFC People may also choose to purchase up to 10 days per annum additional leave during the year for extra time off*.

Parent friendly - We put family at the centre of our work. We know they are the centre of yours. We offer paid parental leave to both the primary and secondary carer of a biological or adopted child*.

Access to our Wellbeing Partner – Converge which supports a Healthy Mind, Healthy Body and Healthy Workplace.

Continuous professional development - to compete at our best we have to keep learning. It’s an expectation and a commitment we make to everyone at EFC. All EFC people will have access to the Essendon Leadership Academy which consists of formal learning, coaching and mentoring, to support you in achieving your career goals.

But wait there’s more - You will have access to great benefits and discounts through our Commercial Partners. Along with two x Flexi Home & Away memberships* giving you access to our Home & Away games at Marvel Stadium and the MCG. Free onsite parking at our premium workspace, The Hangar, and more.

To Apply

Please submit your application as soon as possible as shortlisting will commence immediately. Please include in your cover letter why you are a great fit for this role, and why you want to work with Essendon Football Club. Cover letters should be no more than two pages and outline what you can bring to this position.

With our commitment to promoting and protecting the safety and wellbeing of children and young people in our care, we undertake several screening processes to ensure this commitment is upheld. This includes ensuring all our people hold a valid employee Working with Children/Vulnerable People check and a satisfactory criminal history record check.

All applications will be treated with respect and confidentiality, including timely responses.

We politely ask not to be approached by recruitment agencies at this time.