Address- Two year fixed term contract opportunity
- Join a supportive and passionate team
- Work flexibly from our head offices in Queensland or SA
In this high profile and critical role, you will be the voice of the business and the member in the transition of our existing brands, products and memberships to the new People First Bank. You will engage, lead and facilitate business outcomes aligned to the implementation of People First Bank’s new goals and partner with Program Directors to ensure resources are allocated as necessary to achieve those goals from start to finish.
Your overall objective will be to ensure this significant transition is executed in a manner that safeguards the member experience and overall banking operations.
Your key responsibilities will be:
- Ensure the voice of member and business is front and centre in delivery of the transition of members to People First Bank through multiple programs of work in line with the Bank’s overall strategy
- Engage with large multidisciplinary, multi-functional teams
- Solve key business challenges with high degrees of complexity
- Influence the management of delivery sources including strategic third parties
About you
You have a proven track record that shows your understanding of the complexities of the member experience through financial services organisations. You’ve demonstrated the ability to successfully champion member and business outcomes through large and complex transformational projects whilst exceeding objectives at a Senior Leader/Program Management level role or similar. You have a history of being able to influence outcomes and senior stakeholders in situations where you don’t have direct line management. You have a growth mindset to your work; you operate in a consistent professional manner with a high level of business acumen whilst maintaining a strong strategic orientation.
You will also demonstrate:
- Extensive experience in leading member/customer related functions and/or programs of work
- Strong knowledge of financial services including lending, banking operations, risk, regulation and compliance
- Strong leadership skills with a proven ability to influence, inspire and motivate cross-functional teams
- Excellent knowledge of performance evaluation techniques and key metrics
Who are we?
It's an exciting time to join our organisation! On 1 March 2023, two of Australia's most successful member-owned banking organisations merged, to form Heritage and People's Choice - Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.
We exist to create a better future for our members and the communities in which they live.
We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.
When you come to work at Heritage and People's Choice, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.
Benefits of working for us
We believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including:
Extensive range of financial and lifestyle benefits, including (but not limited to):
- paid parental leave and special leave provisions
- flexibility and hybrid working arrangements
- employee banking benefits and discounted insurances
- Career development opportunities, and ongoing training, coaching and support
- A dedicated Employee Assistance Program for you and your family to access in times of need
- Paid volunteering days and access to a diverse range of community and charitable initiatives
If this sounds like you, then this is the next step in your career. Click 'Apply' now and submit your application.
We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.
