Membership and Policy Coordinator

The Organisation

The Australian Council of Social Service (ACOSS) is the peak organisation for community and social services in Australia and a national voice for the needs of people affected by poverty and inequality. ACOSS develops public policy, undertakes research, and promotes and communicates positions in the media, through direct advocacy and public campaigns. ACOSS is committed to ensuring people directly affected by poverty and inequality can participate fully in public policy development and debate and that the public narrative around poverty and inequality is informed and respectful.

Benefits and Culture

ACOSS is a supportive, inclusive and highly rewarding working environment that provides staff with a strong sense of achievement and recognition for the important work it does.

ACOSS offers above Award pay and entitlements; Above Award sick, carers and family leave, generous paid parental leave available to all new parents, Cultural and Religious leave, First Nations Leave, Languages and Cultural Competency Allowance, Gender Affirmation leave, 20 Days domestic violence leave and 3 days special leave between 25 December and 1 January.

DIVERSITY

We know our work is better and stronger when our team brings together people with diverse backgrounds, perspectives, abilities and lived experiences. Applications from Aboriginal and Torres Strait Islander people, people from diverse cultural and linguistic backgrounds, people of colour, people with disability, people who are LGBTIQ identifying and people with lived experience of poverty and inequality are strongly encouraged to apply. 

The Role

Reporting to the Director of Development and Operations and working closely with the Director of Policy and Advocacy, the role is responsible for managing and implementing membership projects and processes, including facilitating the participation of members in ACOSS policy development, and managing ACOSS’s CRM system. The role also provides high level admin and support for ACOSS’s Policy and Advocacy work as well as providing general administrative support to the ACOSS office.

About you

To excel in this role, you will have an understanding of the political landscape, Membership and Policy knowledge & experience coupled with sound administrative skills. You will also have the proven ability to communicate and collaborate with diverse stakeholders. You will be committed to reducing poverty and treating all people respectfully. You will have sound written, oral and digital communication skills coupled with strong project management experience. 

How to apply

If you're excited about this role and ready to leverage your expertise to work towards an Australia that is free of poverty in all its forms, tell us about you and what you’ll bring to ACOSS and the role. To apply for this role please read the position description and apply by submitting your cover letter, responding to the skills and experience required, and your resume to ******@acoss.org.au 

Title of Position: Policy and Membership Coordinator 

Term: Permanent

Responsible to: Director of Development and Operations

Link to Impact Strategy 5 Year Impact Strategy 

Hours of work: Full time (73.5hrs / fortnight)

Location: Sydney, NSW

Salary: ACOSS Enterprise Agreement Level 4

plus superannuation, leave loading and above award conditions

* ACOSS pay tables are indexed annually at the greater of 1.5% or any increase to the SCHADS Award

The Australian Council of Social Service is a national advocate for people affected by poverty, disadvantage and inequality, and the peak body for community services nationally. 

The position works closely with the Director of Development and Operations and the Director of Policy and Advocacy. This role is responsible for managing and implementing membership projects and processes, including facilitating the participation of members in ACOSS policy development, and managing ACOSS’s CRM system. The role also provides high level admin and support for ACOSS’s Policy and Advocacy work as well as providing general administrative support to the ACOSS office.

• Responsible for administration and functions within membership processes, including but not limited to recruitment, retention and engagement, and provides specialist expertise and advice in this area. 
• Responsible for administration and functions within policy and advocacy support – including but not limited to political engagement administration, policy network engagement and meetings support – and provides specialist expertise and advice in this area. 
• Undertakes responsibility for moderately complex projects including planning, co-ordination, administration, implementation and evaluation, within the areas of Membership, Policy and Advocacy Support, Organisational Development and general administration.
• Develops, manages, maintains and administers ICT and CRM system related to work area, including providing specialist expertise, advice and internal training, and establishing key procedures. 
• Contributes knowledge to establishing procedures within work areas and where procedures are not defined, further develops work methods and exercises judgment and critical knowledge. 
• Responsible for managing and planning work as directed and at times that of staff at lower levels and volunteers.
• Contributing to the operations of the ACOSS national office, including administrative support of a complex nature, administrative assistance, reception duties and general administrative office support, as required.  

1. A demonstrated commitment to the core values of ACOSS, and knowledge of ACOSS’s functions, policies and activities. 
2. Strong written and oral communication 
3. Strong organisational skills, with experience in providing high level administrative support and project management 
4. Strong ICT and other technical skills including Microsoft Office suite and CRM databases
5. A high level of interpersonal skills in dealing with the public and other organisations 
6. Ability to work independently and collaboratively to contribute to the success of the team. 

1. Experience working in the not for profit community sector and/or political offices 
2. Experience using CRM systems
3. Experience working in a membership based organisation
4. Understanding of political landscape and ACOSS’ Impact Priority Areas
5. Understanding of the issues facing people who experience poverty and disadvantage.

Organisational and Human Relationships

Reports to:Director of Development and OperationsDirect Reports:n/a Works closely with:Director of Policy and Advocacy, Operations Team, Policy TeamWork

Areas: Autonomy to arrange work in a manner the employee feels most comfortable with provided there is no change to defined work practices. Works under general direction in the application where procedures are well established