Membership Specialists

Company Description
BETTER BEGINS HERE
The Crown Sydney team have a number of opportunities for Membership Specialists to join our team in a part-time role. If you have an interest within Customer Services, membership applications and enrolments then this may be the perfect opportunity for you!
The Membership Specialist will assist with Crown Sydney membership onboarding activities to ensure that they are customer centric and compliant with relevant policies and procedures, as well as maintaining accurate records and reporting.
The Membership Specialist is required to access multiple Crown systems which include, but are not limited to, external databases, Crown's Casino Management System and internal dashboards, to ensure the customer is able to be provided access to gaming areas at Crown Sydney.
Some responsibilities of the role will include, but are not limited to:

• Perform Crown Sydney membership onboarding activities to ensure that they are customer centric and compliant with relevant policies and procedures
• Understanding of relevant compliance and legislation relating to customer processes (e.g. AML/CTF, KYC, and Privacy etc.) highly desirable but not essential
• Maintain accurate records and reporting, high attention to detail with an eye to spot error
• Part time position - guaranteed 32 hours per week, with the possibility of working up to 40 hours
• Ability to work a rotating shift, with evening shifts up until midnight - 7 days per week. Required days available to work are Friday-Sunday plus one additional week day

To be successful in this role, you will need:

• Proven experience in a VIP customer facing role, such as an Onboarding specialist, Registration officer, Rewards and Loyalty, Front Office Attendant or similar
• Experience in a frontline fast-paced environment
• Experience in making informed decisions when faced with complex customer situations
• High accuracy of recording and reporting and excellence in attention to detail
• Strong verbal and written communication skills and strong teamwork ethics
• Exceptional probity and credit clearance, with the ability to obtain and maintain appropriate Casino Employee Licences
• Second language preferable but not essential

What we offer you:

• Uniform provided for every shift
• Complimentary meals at our on-site staff Restaurant.
• Ongoing training provided to set you up for success
• Generous Discounts across Crown Hotels and Restaurants Australia wide
• Develop your career with supportive management and ongoing training opportunities.

If you want to be part of the experience that only Crown can offer, and have the required skills and qualifications, then please submit your resume on the Crown Careers website.
Please note if you are unavailable meet the roster requirements - either due to visa restrictions or for personal reasons, we will not be able to consider your application.
Additional Information
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit .
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.