Mental Health Consultant

Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. 

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.  

In addition to a supportive and inclusive team culture, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available. 

There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all! 

Due to internal career progression, we are offering a unique opportunity for a Mental Health Consultant to join our claims operation. In this role, you will work collaboratively with case managers to drive a person-centric approach to the recovery of psychological claims, support sustainable return to work outcomes, and assist in the identification of secondary psychological claims. 

Based in our Darwin office, this is a unique opportunity to bring your expertise and passion to a truly rewarding role. Additionally, you will connect with, and be supported by, GB’s Mental Health Hub (community of practice).  

• Support the development of innovative strategies to manage complex psychological claims, injury an approach to address barriers such as communication, diagnoses, plateaued progress, potential for self-harm, and treatment; 
• Contribute to the development of return to work plans and the identification of suitable duties in the workplace; 
• Coach and mentor claims teams around the management of psychological injuries;
• Attend case conferences with injured workers and medical practitioners, as well as liaising with GPs and specialists; 
• Analyse psychological injury trends and identify risks, and implement strategies for continuous improvement;
• Undertake training with claims teams to improve competencies around the management of psychological claims;
• Review claims to identify and strategies for potential psychosocial barriers.   

• Tertiary qualifications in an appropriate Mental Health-related discipline, including psychology, rehabilitation counselling, social work, counselling, Mental Health nursing, etc. Experience within the insurance sector would be highly regarded;  
• Knowledge of general business and administrative practices, including cost effective business activities;
• Highly developed communication skills, with the ability to engage at all levels of organisation and with a varied set of stakeholders; 
• A proactive and strategic mindset;
• Exceptional time management and organisational skills, with excellent attention to detail; 
• A passion and aptitude for coaching, training an continuous improvement; 
• Empathetic and enthusiastic, with a strong sense of team and collaboration;
• A resilient attitude.