Address
Form of workA German family owned company that has an international reputation for being the market leader in manufacturing premium domestic and commercial appliances. Miele prides itself on the quality, longevity and sustainability of our products.
Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care in lifestyle setups, in different colours and configurations, across all of our MECs in Australia & New Zealand.
The Position:
The Miele Sales Consultant position is responsible for providing all Miele clientele with the highest standards of customer service. Using detailed product knowledge and strong customer relationships built with your clientele, you will be providing product solutions and offerings to guide customers on their Miele purchases.
This position will be a Part Time position working 30 hours per week. No Sundays or late-night trade required!
Responsibilities:
- Consult with customers to provide product information, demonstrations, quotations and follow ups, through to closure of sales
- Ensure showroom and equipment are clean and in line with Miele display standards
- Support the in house Culinary Team with the coordination of cooking classes
- Continually learn and improve on product knowledge in order to offer best solutions to customers
- Assist with telephone enquires and general administration duties
- Assist with trading nights, product training sessions and showroom events
- Active participation in the customer engagement framework
- Achieve and exceed team based targets & KPIs
- Actively demonstrating and supporting the Miele Values in everyday work
As the successful candidate you will have:
- Experience delivering world class customer service standards with a consultative approach
- Ability to work and succeed in a team environment
- Ability to resolve customer enquiries and potential conflicts in a professional manner
- Can thrive in fast paced, high pressure situations
- Adaptable and ability to think quickly on your feet to provide solutions to customers
- Possess excellent communication skills
- Intermediate knowledge of systems including MS Excel and CRM software
- Desire to continually learn and improve on product knowledge in order to advise our customers
- Generous staff discounts on our beautiful & premium products
- Access to Miele’s free annual health checks
- Training, coaching and development from an experienced Centre Manager
- Career development opportunities from a company who supports growing from within
- Participation in our Employee Reward and Recognition Platform Miele Moments
- Access to a holistic Employee Assistance Program (EAP) program
- Opportunity to join a fantastic workplace culture and team
The values we nurture at Miele:
- We take it on and make it happen
- We act as leaders
- We help others to be successful
If you enjoy being challenged, want to continually learn and grow and thrive in customer consultant roles, then apply now!
