Minestar Technical Support Manager

About Us:

With 2023 sales and revenues of $67.1 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment.

About The Opportunity:

Caterpillar MineStar Solutions, a division of Resource Industries Sales, Service & Technology is hiring a Technical Support Manager to support the Command for Hauling products globally. The position would ideally be located in Perth or Brisbane, Tucson or Peoria or Santiago.

As a Technical Support Manager, you will have accountability for collaboration with our process partners, go to market teams, dealers, and customers.  You will have a significant impact on the wellbeing and productivity of a Service Engineering team that provides 24/7 support to a global fleet of autonomous trucks. 

The Service Engineering team works with MineStar Technology Customers, Caterpillar Dealers, and diverse cross functional teams within Caterpillar to install & commission autonomous trucks, investigate, troubleshoot, and diagnose issues to implement Corrective Actions. Ongoing learning and knowledge development is a key component to this role and specialized training is provided to the successful applicant.

Duties:

• Lead, and thoughtfully grow a uniquely capable team that can fulfill a wide range of responsibilities in support of our internal and external customers
• Build strong working relationships with internal teams and dealers to ensure their success.
• Participate in regular technical meetings with Dealers, Parts & Supply Chain, Engineering and Component Suppliers on key technology parts
• Manage product specific Warranty and Goodwill globally
• Develop and manage Technology Service Publications and Technical Literature to support the autonomous truck fleet
• Collaborate with the global Service Engineering teams and other MineStar Product Support Managers to document problem analysis, communicate corrective actions, and escalate priorities to key stakeholders on MineStar Software and Hardware issues.
• Create and report product improvement ideas including functional enhancements and supportability improvements.
• Assist in the management of New Product Introduction (NPI) projects.
• Support MineStar Product Field Follow Testing and Validation programs.
• Engage with the teams on Product related Incident Investigations as required.

Basic Qualifications:

• Bachelor’s Degree or equivalent technical experience.
• Prior Team Lead or Manager experience (3+ year)
• Product or industry specific knowledge and experience (3+ year)

This role is for you if you have:

• Excellent human relations and written and oral communications skills
• Proven ability to manage a team with a dynamic workload
• Strength in data driven communication and decision making
• Prior MineStar or equipment automation experience
• Broad Caterpillar company knowledge and strong understanding of dealer operations

Additional information:

• * Availability and desire to travel domestically and/or internationally to dealer locations and customer mine sites – Up to 20%
• * ENVIRONMENTAL CONDITIONS - This position requires open pit mine site support work on an as required basis. The selected applicant will be required to complete and pass regulatory open pit mine safety training, and travel to and work in open pit mining environments. Time spent in a mining environment would typically include a single work week with daily work in the mining environment.
• * This job role is performed during normal day shift hours unless travelling for work purposes.

Employee Benefits:

• Salary – We offer competitive remuneration package, including attractive bonus and share options.
• Parental Leave – Generous parental leave policy and you can choose how you take your leave (full pay or half pay)
• Diversity and Inclusion – At Caterpillar we are committed to diversity and inclusion, equal opportunity and equal outcome.
• Discounts – We have staff discounts across health insurance, shopping, food, health & wellbeing and travel.
• Global Presence – As Caterpillar is a global company, we have many career opportunities across the globe and have training and development opportunities.

How to Apply:

If you are looking for a challenging and rewarding career as part of the Caterpillar team, apply today via: www.caterpillar.com/careers by attaching a copy of your resume.

Application close 14th March 2024

Caterpillar of Australia is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of this which can be found through our employment website. 

Your road to success begins with a Caterpillar career. By joining the Caterpillar team, you’ll discover that working for a global leader creates endless opportunities for you.

Caterpillar is an Equal Opportunity Employer.