Technical Operations and Support Manager

Amped Digital is on the hunt for a dynamic Technical Operations and Support Manager to spearhead our cutting-edge technical support division. This pivotal role centers around the heartbeat of our operation: digital signage networks, menu boards, drive-thru screens, and vibrant retail displays. We're looking for a tech-savvy leader with a robust grasp of hardware and software ecosystems, a knack for IT/networking, and a passion for steering systems and processes towards excellence.

In this role, you'll be the architect of our support strategy, tailoring services to meet customer SLAs with round-the-clock reliability. From orchestrating contractor schedules to ensuring our helpdesk operates like a well-oiled machine, your mission will be to guarantee network dependability and peak customer satisfaction.

Key Responsibilities:

• Craft and deploy a stellar support strategy that aligns with customer needs, ensuring seamless service anytime, anywhere.
• Lead our technical support helpdesk, delivering swift, effective solutions that keep our customers smiling.
• Champion the remote monitoring and upkeep of our digital signage networks, ensuring each pixel performs perfectly.
• Innovate and optimize systems and processes, setting new benchmarks in service delivery and network reliability.
• Troubleshoot and solve complex technical challenges with a deep understanding of hardware, software, and networking.
• Foster a culture of excellence within the technical support team, driving collaboration, responsiveness, and high performance.
• Proactively monitor networks, anticipating issues before they arise to maintain our high service standards.

Qualifications:

• A rich background in Technical Operations management, especially within digital signage, IT/networking, and customer support realms.
• Deep technical acumen across hardware and software platforms, paired with solid IT/networking problem-solving skills.
• A track record of revolutionizing technical support processes, boosting operational efficiency, and elevating service delivery.
• Inspirational leadership with a flair for nurturing teams, promoting a spirit of cooperation, and proactive mindset.
• Strategic thinker with a knack for aligning support services with customer SLAs, ensuring comprehensive coverage.
• Unwavering dedication to customer satisfaction, crafting solutions that not only resolve issues but also delight.
• Empathy towards customers, with a genuine understanding of their perspective and challenges.
• A proven problem-solver with a can-do attitude towards complex technical issues.

What We Offer:

• A chance to lead and reshape our technical support landscape, directly impacting our business and customer experiences.
• The opportunity to collaborate with leading Australian brands, bolstering the reliability and success of their digital signage endeavors.
• A vibrant, supportive atmosphere where innovation, continuous improvement, and outstanding service delivery are at the core of what we do.

Dive into a role where your leadership will drive technological excellence and redefine customer satisfaction. Join Amped Digital, where your work not only matters but sets new industry standards.