Minor Works Delivery Lead - Loyalty

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.  

Applicants must be Brisbane or Sydney based, or willing to relocate.

What you’ll be doing  

The objective of the Minor Works Delivery Lead role is to manage and deliver Minor Works, small system enhancements and small work packages for your allocated portfolio.  

You will work with our Business Technology teams, overseeing Minor Works and closely managing internal and external stakeholders to ensure delivery is of a high standard. This includes managing scope, budgets, and reporting, while ensuring adequate resourcing and governance is in place to meet company standards.  

This will include however not be limited to;  

• Leading all elements of Minor Works delivery including scope, resourcing, timelines, risks and issues, stakeholder engagement, approvals and budget control  

• Drive collaboration with cross functional teams to deliver success, including internal technology and business stakeholders as well as external vendors.  

• Deliver accurate status reporting to both technology and business stakeholders, as required.  

• Effectively manage prioritisation of Minor Works initiatives via the backlog. 

• Ensure deadlines, priorities and dependencies are communicated and understood by all stakeholders and delivery teams 

• Ensure delivery compliance with the Virgin Australia / Velocity Delivery Framework and support its continuous improvement. 

You’ll be great in this role if you…    

• Have at least 3 years' experience in a Project Manager, Project Lead or Service Delivery Lead role  

• Have strong business acumen with a passion for delivering success. 

• Highly experienced in working with prioritisation pipelines  

• Have proven success in problem solving in a complex Business Systems environment  

• High level of communication and interpersonal skills, especially the credibility to have a positive influence on a range of stakeholders, and lead high performing teams  

• A strong understanding business and technical requirements, analysis, business process modelling and data mapping  

• Are results driven, with a strong customer orientation  

• Are detailed-oriented with proven time management and organisation skills, with a demonstrated ability to achieve results   

• Have the ability to juggle multiple initiatives, stakeholders and priorities simultaneously in a fast paced environment  

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):  

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)  

• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs 

• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide  

• Cheaper hospitality, retail, technology, beauty and wellness services  

• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health  

• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.  

When everyone is included, everyone wins  

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.  

Ready to apply?  

We’re ready to hear from you. Apply now.