AddressThe Mission Director(MD) is a strategic PMO, Project management office, focusing on defining the path to cloud and managing customer cloud launch journey for our strategic customers. They are responsible for ensuring overall coordination of across SMEs within the business, ensuring customers achieve their cloud objectives and Atlassian value, and they will aggregate and prioritize product insights & feedback.
In practice, this involves coordinating Atlassian cross functional experts from Sales, CSS, R&D to deliver the best solution to the customer for their cloud adoption and migration journey.
Take responsibility for strategic customers, build a path to cloud and organize and implement deliverables to meet established goals on time. Actively creates alignment between our customer objectives and broader Atlassian organizational goals;
Has a strong understanding of customer segment needs, and reliably demonstrates the ability to align their work to address those needs. Regularly Drives action-oriented recommendations from customer data, research and findings. Isn’t afraid to challenge status quo..initiates action for change based on new customer insights
Strategically communicates to both internal and external stakeholders; Champions and communicates the vision to peers and stakeholders with conviction, driving a shared understanding and commitment to our objectives, and inspiring others towards goal achievement.
Drives information clearly, influences and shapes the audience/message and selects appropriate form(s) of communication; attentively listens and confirms understanding to effectively received information.
Exhibits exceptional active listening skills, asking insightful questions to fully comprehend the customer needs and expectations, and ensuring all communication is clear and accurate.
Proactively shares critical and relevant information with partners and stakeholders, fostering informed, efficient collaborations.
Applying an understanding of the products and services provided, how each product works, and the business value it brings.
Anticipates and aligns product knowledge with not only the explicit but also the unspoken, strategic needs of the customer.
Articulates ways in which Atlassian's products/services can revolutionize customer's business, while enhancing operational efficiency and strategic growth.
Proactively stays ahead of industry trends and innovations and integrates knowledge into strategic customer interactions and advisory roles.
Proactively identifies key business problems and propose and deliver integrated, user focused solutions and experiences and applies creative thinking to address opportunities, define practical implementation of new ideas, processes, methods, products or solutions.
Consistently designs new solutions, methods, and products, and ensures their successful implementation and integration into existing systems; Regularly initiates and leads new projects/activities and encourages a culture of innovation and continuous improvement
Works with subject matter experts across disciplines to develop effective solutions and optimize processes, and also takes the initiative to share this knowledge and expertise with others, fostering a culture of continuous learning and improvement.
Seek and embrace working with others to accomplish common goals and create positive team environments and consistently encourages teamwork and facilitates collaboration within the team.
Demonstrates strong teamwork skills and consistently contributes to a collaborative team environment and influences others to value and engage in collaboration, fostering a supportive team culture.
Shares improvements with their group which results in broader positive impact; Actively shares their knowledge and expertise through mentoring and coaching
Cross-Functional Engagement and Influence
Manages to Results
Effective Communication and Influence
Product and Technical Knowledge
Customer Focus & Insight
Analytical Thinking
Continuous Improvement and Driving Innovation
Teaming & Collaboration
