Mobile Claims Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Focus on early, timely and personal face to face claims management, helping injured workers return to work and supporting their employers.

Bring across your customer service skills and in return, you will be fully trained to support a portfolio of injured workers who need your ongoing support. As a Mobile Claims Specialist, you will provide high quality early intervention and specialised service to workers and employers through personalised face-to-face assistance. This role will enable you to facilitate effective workplace-based co-ordination of a timely and safe return to work that benefits an injured worker’s recovery and helps employers manage their worker’s compensation obligations. The Mobile Claims Specialist focuses on positively influencing a number of stakeholders.

This will be a full-time permanent position based in the Adelaide office. We offer a flexible working arrangement post training.

YOUR RESPONSIBILITIES

• Create and drive RTW plans in conjunction with a variety of stakeholders to ensure RTW outcomes
• Collaborate with Claims Specialists, liability specialists & other technical and support experts to manage a portfolio of claims
• Conduct purposeful community-based visits inclusive of but not limited to worksites or medical clinics on initial triage of a claim and at significant milestones during the life of the claim
• Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations & responsibilities). This includes ensuring both parties have an understanding of diagnosis, prognosis, treatment and capacity.

ABOUT YOU

• Passionate and committed to providing a high-quality service in a face to face setting
• Excellent communication skills face to face, over the phone and in writing
• Demonstrated ability to build trust and work closely with a wide range of customers from diverse backgrounds
• Excellent customer service skills including the ability to consider the needs of a customer in a holistic way, and ability to remain impartial and meet the needs of both employer and worker
• Provide personalised and tailored solutions
• Ability to show empathy and understanding
• Proven ability to influence and negotiate outcomes
• Empower and encourage accountability
• Have a strong sense of integrity and a commitment to deliver what is promised
• Ability to problem solve and think outside the square
• Demonstrate resilience, be flexible and respond quickly to changing situations
• Ability to work autonomously and be self-motivated
• Strong computer and records management skills
• Current driver’s license

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.