AddressStar Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care!
We are actively seeking an experienced Leader with demonstrated airport management experience to lead our team in Moranbah. In this role, you will collaborate with the National Airports Manager to ensure the continued safe, on-time, and exceptional delivery of Star Aviation services to our customers and local stakeholders. This is a hands-on position, requiring oversight of airport operations in a multi-skilled work environment. You will be responsible for providing coaching and support whilst fostering a positive working culture within a small team.
Reporting to the National Ground Handling Manager, the Airport Manager is responsible for the day-to-day oversight of airport activities being conducted by the Star Aviation below and above wing teams. This role has a strong focus on operational, financial and safety objectives, in addition to ensuring an extremely high standard of customer and internal services is delivered and targets are achieved.
- Manage and oversee the day-to-day ground handling operation of Star Aviation at its respective port.
- Investigate delays and service failures and work with the relevant teams to resolve.
- Ensure all Ground Handling Agreements are current and reflect the contracted activities.
- Ensure staff levels are appropriate for operational requirements.
- Manage Operational Coordinators, Resource Allocators along with Duty Managers to ensure appropriate oversight of daily operations.
- Attend to Airline supplier requirements in a contractual manner ensuring both contractual obligations along with Service Delivery.
- Assisting with the calculation of budgets and cost models.
- Ensure staff and other resources are planned and utilised effectively considering schedule delivery, cost and service levels are maintained.
- Develop and maintain relationships with key airport personnel, liaising with airport operators to ensure airport facilities meets Star's requirements.
Management of GSE
- Responsible for GSE that is used for operational purposes at theairport
- Ensure the safe and secure operation of all equipment
- Follow the reporting process for any equipment malfunction
People Management
- Lead and manage the team operationally to ensure compliancewith the contractual obligations.
- Drive a safety culture across the team.
- Manage performance issues and ensure staff are competent in their roles.
Training
- In collaboration with Head of Ground Handling, identify any training needs.
- Schedule appropriate training sessions for training delivery and verification.
- Prepare for, conduct and document both training delivery andassessments, using approved airline training program to addresscompany’s training needs.
- Prior experience managing and leading a team
- Prior experience in above and below wing operations.
- Demonstrated achievements in managing, motivating and leading teams.
- Experience in developing and implementing business improvements and change management strategies.
- Certificate III in Aviation (Ground Operations and Service)
- A valid driver licence
- A valid Aviation Security Identification Card (ASIC)
- Senior First Aid
- Competent in the operational requirements of Ground Handling
- Thorough understanding of the Aviation Industry
- Excellent organisation and time management skills
- Strong ability to multi-tasks, prioritise and meet deadlines
- Customer focus to deliver exceptional service
- Ability to adapt to changing priorities and situations
- Able to work well in a fast-paced team environment
- Awareness of EEO, Discrimination and WHS Legislation
- Understanding /awareness of Health and Safety and Manual Handling
- Conflict resolution skills
- Capable of report writing, in plain and clear English
- High-level skills in Microsoft Office Suite
On offer is structured ongoing career training and development, employee rewards programs, and the opportunity to become part of a close-knit family culture in a dynamic Australian business. You'll also receive access to discounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many more!
